Financial Aid Assistant

Posted 4 days ago

Job Details

Full Time

Location

Surrey, BC

Job Description

We are currently seeking a Financial Aid Assistant to join our Student Services team.

Job Overview:

Reporting to Coordinator, Student Financial Assistance this position is responsible for responding to student inquiries and provide guidance and advice regarding student awards and financial assistance programs; review student applications for awards and financial assistance; process student information and data related to Financial Aid Assistant and government financial assistance programs.

Education and Experience

A minimum 2 years of post-secondary education - bachelor's degree preferred - accompanied by a minimum of 2 years related experience in a post-secondary setting.

Knowledge, Skills & Abilities

Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
Excellent oral and written communication skills.
Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, PeopleSoft).
Proficiency with Microsoft Office (e.g. Word, Excel) at an Intermediate level.
Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
Aptitude for exacting and precise work; must be detail-oriented.
Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
Demonstrated ability to handle confidential information appropriately.
Ability to work independently, exercise good judgment and demonstrate initiative.

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Salary Information

Salary and wage increments are in accordance with the Collective Agreement.

About Kwantlen Polytechnic University

As Canada’s only polytechnic university, KPU is committed to providing learners with opportunities to develop hands-on, applied skills, in addition to traditional academics. Established in 1981, the university has five campuses across Metro Vancouver (Surrey, Richmond, Langley, Cloverdale, and Surrey Central City). KPU currently offers a range of degrees, diplomas, certificates, and citations in 120 diverse programs, many of which are unique to the university. Students graduate career-ready and prepared to make a positive impact in their community thanks to a well-rounded education, where thought meets action. With a mission to transform lives and empower positive change, KPU employees work collaboratively to inspire our students, our communities and one another. Our success is driven by the dedication and passion of the people who work here and we strive to attract, develop, reward and retain our talented employees. When you join KPU, envision yourself joining an inclusive and diverse environment that embraces collaboration, innovation, and a shared commitment to student success. At KPU, community isn't just a buzzword; it's a lived experience where faculty and staff actively contribute to a welcoming atmosphere, fostering a sense of belonging. Immerse yourself in a workplace that values your unique perspectives, encourages professional growth, and actively engages with the local community. KPU offers competitive compensation and employee benefits, as well as other perks, through our Total Rewards package. From health and well-being to career development, we're committed to helping our people achieve success.