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Experienced IT Help Desk Opportunity – National Firm

Reference ID: 2432

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Vancouver, BC
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Full Time
Job Category icon
Information Technology

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Job #2432

Our client, a well-renowned Downtown law firm, has a newly available role for an IT Help Desk Specialist. This is a wonderful opportunity to expand your skill-set and experience.

Under the direction of the IT Director, the IT Support Specialist will respond to requests for technical support on a variety of issues from end-users and provide effective and timely response.  The successful candidate must have exceptional service skills and must be able to handle challenging situations with the utmost respect and professionalism.

Standard duties of the role include, but are not limited to:

  • Provide end-users with hardware/software support
  • Ensure that problems are addressed in a timely fashion
  • Assist the Manager with projects and tasks as required
  • Simulate or recreate user problems to resolve operating difficulties
  • Evaluate and analyze Help Desk support calls for recurring problems and identify solutions
  • Other duties as required by the Manager

The successful applicant must have a minimum 3 years’ relevant experience in an IT role, as well as, a minimum 2-year diploma in Technology or related discipline. Experience with Office 2007/2013, Windows 7/10, Internet Explorer 11/Chrome is ideal. Experience in a professional services environment is considered a strong asset.

To apply, please forward your resume to Kimberly and quote the job number in the subject line. Please send your resume to

While we thank everyone who applies for their time and interest we will only be able to respond to short-listed candidates due to the volume of resumes we receive daily. 

Thank you for considering R.JOHNSON in your job search. Check out our Legal Recruitment Blog and connect with us on Facebook and Twitter.


Posted: May 23, 2018
Closes: July 7, 2018
Email Address:
Company Info
1-10 employees
Staffing, Recruiting, HR Outsourcing

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R. JOHNSON is a Vancouver owned and operated Boutique Recruitment firm. With over 25 years combined experience in Professional Recruitment, including 11 years in Legal, 15 in Corporate, 10 in Hosp...