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Hootsuite Media Inc.
Hootsuite Media Inc. Logo

Engagement Manager, Vancouver or Toronto

Reference ID: 4898
Customer Service and Support
Full Time
Vancouver, BC     

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Hootsuite is more than a social media company. We’re more than a tech company. We’re a collective of creators and makers, builders and hackers, teachers and students.

We believe deeply that social media is revolutionizing how we communicate – and we’re driven by our mission to empower organizations to turn messages into meaningful relationships.

We believe that culture is the compass to success and so our culture manifesto is woven into the fabric of all we do. We seek exceptional talent that believes joining a passionate, egoless team that is building something bigger than themselves, and having fun doing it, matters.

We know you have a lot of choices on where to take your career next. Whether you’re based in Vancouver, London, Singapore or any of our 8 nests around the globe, you will have 800+ #HootsuiteLife peeps who will have your back to support your growth everyday.

Here’s where it might start…


Hootsuite Cultural Manifesto


Guru Career Track

B Corporation Certification

Who You Are…

Reporting to the Director, Professional Services, you are responsible for the overall management and delivery of Enterprise solutions. You work closely with the Launch Specialist, Solution Delivery Managers, Team Leads, Customer Success Manager, Customer Success Executive, and Account Executive.

You are the key champion of client relationship and project communication during the implementation phase of a project. You own and execute the project in compliance with the Professional Services’ Launch Methodology, and manage the governance, budget, timeline, resources and controls scope of the project. You produce and maintain a detailed project plan and collaborate with all project stakeholders, and produce and distribute weekly status reports documenting project milestones, progress, risks, decisions and overall project health.

You are bi-lingual, holding a bachelor’s degree (or equivalent), including 5+ years software implementation experience in a SaaS or web based environment, and +5 years of relevant experience in professional services, sales or customer support operations. You have proven Project Management experience working in large enterprises and experience in professional services/consulting organization.

You are able to travel up to 30% .

You’re Great at...

  • Being self-motivated with a proven track record in Cloud technologies
  • Working in a dynamic environment of an exceptionally fast paced technical organization with a rapidly expanding customer base
  • Organization and strong analytical skills
  • Project Management
  • Web-based technology/terminology including HTML, JavaScript, PHP, web-based services (REST APIs), JSON, XML
  • Strong presentation, communication and negotiation skills
  • Fluent French speaking and writing skills

Bonus Points…

  • PMP, or similar certification
  • Social Media industry experience
  • Experience working with global project teams
  • Salesforce CRM experience, including creating Salesforce reports and dashboards


Posted: October 18, 2016
Closes:November 8, 2016
Email Address:
Company Info
501-1000 employees
Marketing, PR and Advertising

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About Hootsuite Media Inc.

Hootsuite is a social relationship platform that empowers users to execute social media strategies across their organizations. Our vision is to revolutionize communications; our mission is to empow...