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Paladin Security

Employee Development Lead (Performance Coach)

Burnaby, BC
Full Time
2 days ago

Our Employee Development Lead (EDL) is responsible for ensuring that our front-line staff are being supported in a manner that is consistent with Paladin's expectations. This is primarily achieved through collaborating with the Employee Care team, Paladin's Management and Supervisory teams to ensure fair and productive approaches are taken with our people. The EDL will focus on employee retention strategies by maximizing the employee experience by ensuring our management teams are effectively supporting, recognizing, and continually coaching our front-line staff throughout their careers.


  • Exemplifies the consummate Paladin brand ambassador to our Officers.
  • Conducts 3-month check-ins with new Officers and exit interviews with our departing employees.
  • Attends sites and meets with our employees regarding career planning and progression opportunities.
  • Conducts focus group surveys, compiles data and condenses into reportable metrics for senior management.
  • Advises and coaches Managers on human resource management related matters and inquiries regarding our front-line staff to ensure best practices are followed and established within all units.
  • Owns and delivers Paladin's Supervisor development curriculum.
  • Plays integral role in Paladin's succession planning, career mapping and talent management.
  • Follows up regarding annual Paladin Report Card to Security Officers and other feedback mechanisms as needed.
  • Leads weekly new-hire orientations, and updates the program as needed to reflect organizational changes.
  • Supports Paladin's employee rewards and recognition program that includes participation in seasonal events and culture initiatives.
  • Recommends appropriate corrective action for employee performance and conduct issues and provides mediation service when needed to achieve resolution.
  • Assists the branch concerning all field-based workplace complaints including the investigatory/disciplinary process, compiling the report and responding to all parties involved.
  • Performs other duties as requested to assist with corporate and/or branch needs.


  • Proven ability to embrace change and adversity in a rapidly growing and changing environment
  • Degree in Business Management or Human Resources and/or CPHR designation considered an asset
  • Minimum of 3 years of related Human Resources Advisory or Generalist experience
  • A strong knowledge and understanding of Employment Standards Legislation and Human Rights Legislation
  • Strong computer skills, including Word, Excel, PowerPoint, Publisher and Outlook
Human Resources