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Finning

Electrical Service Supervisor

Location
Surrey, BC
Details
Full Time
4 days ago
Company:Finning Canada

Number of Openings: 1

Worker Type:Permanent

Position Overview:This manager is responsible for spending a minimum of 80% of time on the shop floor as it relates to safety, people, quality and quantity and the customer service commitment. Journeyperson Electricians are the best fit for this role.

Job Description:
Skills & Qualifications:
  • Journeyperson Electrician certification
  • Strong organizational, interpersonal and communication skills
  • Completion, or in the process of completing Finning S- level courses
  • Self-motivated and computer literate
  • Understanding of Finning ESCOP

Knowledge
  • Strong understanding of electrical on equipment repairs
  • Strong understanding of electrical code/ schematics
  • Financial acumen course to understand and interpret associated KPIs related to branch profitability
  • Strong understanding of Finning's warranty process, policies and procedures
  • Strong understanding of the goodwill process, process and procedures
  • Understanding of the National Safety Code
  • Strong understanding of contamination control
  • Strong understanding of the Caterpillar electrical product line
  • Understands the collective agreement, performance management and disciplinary processes and the principles of high performance leadership
  • Previous experience with Caterpillar electrical equipment (min 2 yrs)
  • Strong business acumen


Management Tasks

Safety Leadership
  • L ead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
  • Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
  • On floor inspections include the controls identified on JHA's are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
  • Ensure that employees maintain the appropriate safety training required for their position per Finning ESCOP

People Leadership
  • responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
  • Conduct performance conversations and provide regular feedback to technicians
  • Accountable for ensuring quality on-going performance conversations and the formal review to be completed with all employees by the anniversary date.
  • Demonstrated leadership and engagement a safe and working environment that is substantiated by meeting safety targets and supported by internal and external safety audits and implementing the resulting action plan
  • Demonstrated leadership and engagement of assigned employees that is support by developing and leading an effective team, fostering a positive work environment and setting clear expectations that successfully contributes to effective and efficient service repair work completion, achievement of operational and strategic targets and goals, customer satisfaction, loyalty and deliver of Finning's Customer Service Commitment.
  • Ensure cores are returned and credited and all necessary information for warranty is included.
  • Ensure that all documented standard operating procedures are being adhered to and followed consistently on the floor and with each job.
  • Ensure completion of daily timecards for all employees on shift and ensure this information is complete and accurate.
  • Accountable for working towards a Caterpillar 4 Star rating
  • Direct Report Engagement & Performance Plan Completion
  • Reports Lost time, promotion, Service Rework / Warranty, Shop Clean up, Tool Maintenance, Variance


Provide Quality
  • Service right the first time
  • Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed, while identifying key milestones where communication points (internal/external) need to happen.
  • Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer


W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
Category
Customer Service and Support Operations and Logistics