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eCommerce - Senior Digital Experience Researcher

Vancouver, BC
Full Time

The mission of the Digital Experience Department is to design world class digital customer experiences balancing functionality, usability, and aesthetics.


As a member of the Digital Experience department, you will be part of the team responsible for creating an aspirational online shopping experience, setting the design direction for throughout the accelerating growth of our eCommerce business. As the Senior Analyst, User Research, you will conduct research to evaluate our customer's experience and share relevant insights to support the delivery of Everyday Luxury experiences in every interaction. You will collaborate with cross-functional partners across Analytics, Voice of Customer, and AB Optimization to continuously deliver valuable insights that deliver customer and company value. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Digital Experience to continued growth and development with Aritzia.


As the Senior Analyst, User Research, you will:
  • Support with using research methods to guide and validate our experience vision
  • Support with identifying and evaluating digital experience trends, using user research methods to identify opportunities to drive continuous improvements to our online experience.
  • Develop and execute user research studies to understand user attitudes and behaviors
  • Collaborate with cross-functional partners to gather research request and action opportunities
  • Identify, triangulate, and distribute insights


The Senior Analyst, User Research has:
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • An enthusiastic approach to taking on new opportunities and challenges
  • A commitment to navigating our internal operations to achieve the best team and business results
  • The ability to collaborate fluently with cross-functional partners
  • The skills to set clear objectives with an emphasis on accountability while striving to reach your highest potential
  • Proven skills, education, and/or applicable certifications in the following and the appetite to continuously learn and develop oneself
    • Research execution across a variety of methods, including but not limited to moderated / unmoderated usability studies, diary studies, survey, longitudinal, card sorting, desirability evaluations, and tree testing.
    • Results analysis and synthesis from multiple research studies
  • A commitment to quality and investing in results that add value to the business
  • A sense of urgency and ability to prioritize important work
  • An understanding and a passion for the industry in which we operate
  • An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences
  • A desire to conceptualize and execute new ideas, designs, and/or products that elevate Aritzia's brand


Some of the industry-leading benefits you will receive working at Aritzia:
  • A-OK Commissary & Café - Our in-office, world-class bistro and café
  • The SET - Our in-house gym, with state-of-the art equipment and custom classes
  • Employee Assistance Program - 24/7 support, resources, and information available to you and your family
  • Aspirational Workspace - Every detail is considered to connect to the energy of the culture
  • Dog Friendly Office - Bring your best friend to work
  • Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
  • Talent Mobility Program - From out of town? no problem - we offer a highly supportive relocation program
  • Competitive Pay Packages - A commitment to performance based pay increases and career progression
  • Product Discount - Our famous product discount, online and in store
  • Health Benefits - Comprehensive health, vision and dental packages for eligible employees
  • Extras - A multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos, on-site medical care and more.
  • Health & Safety - Industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols, and cleaning supplies


Head to our About Us for the scoop on who we are and what we do.

Aritzia is an Equal Opportunity employer. Aritzia believes in providing an inclusive workplace where all individuals have opportunity to succeed.

We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process and applicants are asked to make their accommodation needs known.
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