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eCommerce - Head of eCommerce Insights

Vancouver, BC
Full Time
3 days ago

The Mission of the eCommerce Insights department is to provide actionable insights on our eCommerce experience.


As the leader of the eCommerce Insights department, you will lead, motivate and co-ordinate multiple teams to deliver usable insights that drive strategic decision making for our eCommerce business. You will play a pivotal role in synthesizing insights from various sources and teams (ie. data, research, VOC, qualitative assessments) to uncover and communicate opportunities to improve eCommerce performance. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.


As a key member of the eCommerce Division and reporting directly into the SVP of Ecommerce, the Head of eCommerce Insights will:
  • Develop and manage the eCommerce Division's Insights strategy and roadmap to drive the eCommerce business
  • Identify, gather, and prioritize strategic business questions to be answered with insights on behalf of the eCommerce Division, by leveraging your retail ecommerce expertise, thought leadership and in engaging eCommerce stakeholders
  • Provide leadership and co-ordination to leverage the Data & Analytics, Optimization, User Research, Finance and Voice of Customer teams as appropriate to answer business questions and uncover insights
  • Synthesize analyses from various sources (ie. data, research, VOC, qualitative assessments) into a cohesive, structured set of actionable insights
  • Create accurate and easy to understand narratives based on findings to communicate insights to stakeholders
  • Work closely with business partners to drive actions based on insights delivered and in measuring the impacts of actions
  • Partner with cross functional teams to enhance processes, frameworks, tools and infrastructure
  • Manage the departmental resources, tools, and partners to scale the function

The Head of eCommerce Insights has:
  • Proven skills & experience:
    • Retail ecommerce business expertise
    • Leadership and ability to use influence to lead without direct authority
    • Project management
    • Crafting stories with data to articulate what is happening and why
    • Experience coordinating and/or managing qualitative research studies
    • Synthesizing insights from quantitative and qualitative data
    • Strong executive communication skills
    • Analyzing complex data sets
    • Experience with direct reports and people leadership
  • A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
  • The ability to set clear objectives and design a strategy that inspires the team
  • A dedication to quality and investing in results and new business opportunities that add value at all times
  • A deep understanding and commitment for the industry in which we operate


Some of the industry-leading benefits you will receive working at Aritzia:
  • A-OK Commissary & Café - Our in-office, world-class bistro and café
  • The SET - Our in-house gym, with state-of-the art equipment and custom classes
  • Product Discount - Our famous product discount, online and in store


Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.