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eCommerce - Director, Digital Experience

Vancouver, BC
Full Time
3 days ago

The mission of the Digital Experience department is to design a seamless eCommerce experience that is highly functional and usable.


Aritzia is growing, and our Digital Experience team is growing with it. This is a unique opportunity to be a part of the team responsible for creating an aspirational online shopping experience throughout the customer journey . You will play a pivotal role in setting the vision, identifying design opportunities, and directing the creation of solutions to deliver an extraordinary eCommerce experience . And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.


As the Director of Digital Experience, you will:
  • Articulate the vision for the eCommerce experience
  • Help shape the strategic direction of our digital experience and work with the teams on bringing that direction to life
  • Work with cross-functional partners to ensure our experience strategy represents all important aspects of our business
  • Oversee a design system that nurtures design quality, consistency, and scalability
  • Inspire and motivate a team of designers and researchers to do their best work, mentoring and developing them for continued success on the team and at Aritzia
  • Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience


The Director of Digital Experience has:
  • Proven and best-in-class skills, education, and/or applicable certifications including:
    • 8+ years leading design teams
    • Experience defining and optimizing UX processes
  • A strong understanding of design processes and tools, with a fluency that allows you to confidently conduct conversations about the value of various approaches
  • A deep understanding of user experience research and its integration into digital product teams
  • Exceptional verbal and written communication, with an ability to articulate a vision to cross-functional teams
  • Strong execution skills and an ability to drive action and accountability
  • The ability to adapt to change and work through ambiguity with ease
  • A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
  • The ability to set clear objectives and design a strategy that inspires the team
  • A dedication to quality and investing in results and new business opportunities that add value at all times
  • A deep understanding and commitment for the industry in which we operate


Some of the industry-leading benefits you will receive working at Aritzia:
  • A-OK Commissary & Café - Our in-office, world-class bistro and café
  • The SET - Our in-house gym, with state-of-the art equipment and custom classes
  • Product Discount - Our famous product discount, online and in store
  • Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
  • Dog Friendly Office - Bring your best friend to work


Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.