You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Dynamics 365 CE/CRM Support Analyst

Vancouver, BC
Full Time
7 days ago
Req ID: 185398

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Dynamics 365 CE/CRM Support Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks aMicrosoft Dynamics 365 CE/CRM Functional Analyst. This opportunity isto support our client, a government ministry in Victoria. NTT DATA currently supports Dynamics 365 based applications for thisclient. The role is a combination of support & maintenance of existing applications, enhancements to existing applications, as well as small project work.

Basic Qualifications:

• Bachelor's Degree
• Dynamics 365 CE/CRM Customization and Configuration certified
• 3-5 years minimum work experience designing and configuring solutions based in Dynamics 365 CE/CRM
• Strong work ethic and theability to work independently
• Ability to work effectively from home
• Excellent interpersonal, presentation and written communication skills
• Strong ability to convey technical information to non-technical clients
• Ability to handle multiple tasks and shifting priorities
• Ability to investigate problems to uncover causes
• Solve complex problems with creative solutions
• Development capability is an asset
• Public Sector experience is an asset

Key Responsibilities:

• Analyze functional issues with Dynamics 365/CE based presented through support tickets and work those tickets to resolution in a timely fashion
• Interact with client to understand business requirements
• Design solutions to address client business, interface and support requirements
• Prepare functional design documentation for customizations
• Configuration of Dynamics 365 CE/CRM
• Conduct solution testing as required
• Conduct user and administrator testing as required
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Help Desk, Information Technology, CRM, ERP, Consulting, Technology
Customer Service and Support Information Technology