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Director of Payment Operations

Vancouver, BC
Full Time
19 days ago
Are you passionate about building, operating and leading the development of risk systems in a hyper growth environment? Are you a natural collaborator who loves working with development teams? Can you take your vision, empower your team, and turn it into something incredible? If you're looking for a big challenge that holds big opportunities-you'll find that at Thinkific!

This person will work with Product and Engineering to create, maintain, and execute the policies and procedures that identify trustworthy content and customers with a high level of confidence. In turn, their processes must also identify non-trustworthy content and customers. To do so, this person will both design and operate Thinkific's risk systems, will build a small team of risk analysts, and will be our primary interface with our acquiring and banking partners for all risk-related issues.   

In this role, you will:
  • Create and maintain Thinkific's risk and underwriting policies for underwriting new customers and monitoring existing ones (including the use of machine learning, device forensics, and other modern risk assessment tools)
  • Work with Product and Data team members to build our risk and underwriting tools
  • Execute the risk and underwriting policies on a day-to-day basis using onboarding, chargeback, and transaction monitoring tools
  • Work with the Growth team members to design and execute growth experiments
  • Work with the Data Analyst Team to iterate and improve on our risk model
  • Hire and lead Risk Analysts as "Thinkific Payments" grows
  • Manage inquiries from Card Brands, Acquiring Partners, and Sponsor Banks
  • Act as the subject matter expert for all risk-related projects
  • Act as the point of contract with ID verification, fraud detection, KYC and AML vendors

To be successful in this role, you must:
  • Have at least ten years of experience on the underwriting or risk management team of a payment services provider, acquirer, or payment facilitator
  • Possess an analytical mindset geared toward mathematics
  • Be a strong communicator and confident decision maker, particularly in situations of gravity
  • Execute your work diligently. You have a track record of excellence when it comes to "getting the job done" flawlessly.
  • Hold an innovative mindset. A "this is how it's always done in payments" attitude won't work for us. We need someone who can apply their experience underwriting or risk monitoring in payments to a new business model, a new set of tools for evaluation, and a new mindset around how we view risk.

You might be the person we're looking for if you:
  • Have experience creating or updating risk management policies for payments companies
  • Have a background or expressed interest in the elimination of racial, gender, or socioeconomic discrimination

Bonus points if you:
  • Previously worked at an ecommerce-focused payments company or payment facilitator
  • Have experience applying machine learning models 
  • Are excited about leading a team of risk professionals

This is an incredible role for the right candidate. We can't wait to meet you!

About us:
We're about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses. 

Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we're building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we've served over 50,000 course creators and more than 25 million students, and these numbers are growing each day! 
Why we think you'll like working with us:
  • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform
  • Make an impact with your work-each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students
  • Join one of the fastest-growing companies in Canada and find opportunities to grow in your own career-offering advancement opportunities for our team members is important to us!
  • Contribute to Thinkific's award-winning culture-we're one of Canada's Most Admired Corporate Cultures and a certified Great Place to Work!
  • We offer competitive salaries, a comprehensive benefits package including health, dental, vision, and mental health coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family
  • Whether you're at our Vancouver HQ or working from home, you'll have the opportunity to build meaningful relationships with Thinkers on your team and across the company through team-wide events, meet and greets with new team members, and regular social events
  • Have fun with our team, even while we're working remotely-join us for an online games session, virtual trivia and paint nights, at-home fitness challenges, or even an online coffee brewing demo! 
  • Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most, whether that's subsidizing your gym membership, covering out-of-pocket expenses, or getting new gear
  • Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance (and sometimes, you do your best work in slippers)
  • Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance
  • Grow your career AND your family at Thinkific-you'll be taken care of with our parental leave top-ups as you add to your family
  • Meet the many @dogsofthinkific (and yes, they're as cute and cuddly as they look) 
  • Work with the hardware you're most comfortable with, and upgrade or replace your system when you need to with our technology bonus 
  • Get set up for success, whether that's at the office or at home. Whether you need a monitor, laptop stand, keyboard, mouse, or even a desk, we'll work to ensure you have what you need to do your best work
  • Be confident bringing your whole self to work-we're proud to be an inclusive company with a diverse team and values grounded in ethics and equality
  • Here at Thinkific, we know that the different perspectives on our team have led to amazing ideas, more innovation, and, ultimately, our success as a company. Our team welcomes applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are-we can't wait to meet you!
Banking, Finance and Insurance