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IT/IQ Tech Recruiters

Director of Operations

Reference ID: 13070

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IT/IQ Tech Recruiters is seeking a Director of Operations to join our client in the Lower Mainland.


Why work with our client?

  • Competitive salary with vacation, benefits
  • Brand new office
  • Flexible work hours



  • Provide day-to-day technical leadership for your team of Engineers.
  • Work with recruiters and online tools to conduct interviews to fill all open positions
  • Monitor the ticket queues daily to ensure customer requests and incidents are being addressed as per our client’s standard operating procedures (SOP)
  • Act as a point of escalation for technical issues
  • Evaluate and implement new technologies and applications
  • Document and test all new procedures introduced to the team
  • Research, collect and analyze data to understand root cause issues and work collaboratively with colleagues, engineers and cross-functional teams as necessary to find the best resolution and path of escalation for client issues.
  • Participate in training sessions, understanding our products, services and clients
  • Demonstrate the initiative for self-study and acquiring relevant certifications


Top Skills Required

  • Minimum of 5 years hands on IT Infrastructure/Operations experience.
  • Strong understanding of networking technologies including firewalls, TCP/UDP Protocols, DNS, DHCP, SSL/TLS, and Load Balancing concepts desirable.
  • Familiarity with Linux system administration procedures, scripting languages, and tools; for example: systemd, iptables/ufw, bash, perl, ruby, linux containers/docker and automation tools an asset.
  • Experience with integrating authentication across multiple systems such as Active Directory / LDAP, NIS and Two-Factor systems such as Okta, RSA, Google Authenticator, Vasco etc.
  • System administration experience and Apache, Nginx, PHP, WordPress, Drupal development experience highly desirable.
  • Experience with Public Cloud platforms such as AWS and Azure
  • Degree in Computer Engineering or equivalent work experience


Why work with us?

  • We provide excellent access to key hiring managers, which other agencies may not have access to
  • When hiring managers are reviewing resumes, they will review the resumes from the agencies that have previously proven themselves and can be trusted


About Us

IT/IQ Tech Recruiters provides contract and permanent IT recruitment services to employers across Canada. We have a specialized approach to recruiting, segmenting our recruitment teams into specialty practice areas focusing on Development, PMO, Infrastructure and BI/CRM/ERP skill sets.

This approach enables our recruiters to become specialists; they know the market and work hard to understand each candidates’ capabilities, goals, career ambitions and quickly present them with the best possible opportunities.  We are committed to helping candidates develop their careers and to helping our clients grow their business and complete important projects successfully.


We create opportunities for IT Professionals to empower business.

Posted: May 16, 2019
Closes: July 15, 2019