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Director, Food Services, CW BCC

Vancouver, BC
Full Time
10 days ago
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Executive Director, Inter-Campus Operations, the Director is accountable for developing and leading Housekeeping and Food Services strategies within British Columbia Children's Hospital (BCCH) and British Columbia Cancer Agency (BCCA). With the support services repatriation initiative for food and housekeeping services, the Director will be responsible for implementing the overall Labour Adjustment Transfer Agreement (LATA) strategy, evaluating potential major services changes and recommending planning and mitigation strategies going forward.

The Director is responsible for building and maintaining exceptional customer relations by working in close collaboration with BCCH and BCCA leaders, and relevant departments, to ensure the efficient and effective provision of Housekeeping and Food Services within these agencies. The Director provides leadership and direction to Managers of housekeeping and food service operations in the areas of planning, management, organization and evaluations. The Director will contribute to the overall philosophy, strategic plan and initiatives and provide leadership in policy development, priority setting, and organizational planning, program and service delivery.

What you'll do

  • Ensures that Housekeeping and Food Services strategies, goals and objectives are in alignment with the Vision, Mission and Values of PHSA. Leads the teams toward achievements of those goals and objectives through effective communication, coordination of resources and consistent policy implementation.
  • Maintains a strong working knowledge and understanding of customer requirements and expectations. Ensures representation of these requirements by re-engineering the delivery of efficient and effective housekeeping and food services within assigned agencies. Formulates recommendations on current and future service adjustments.
  • Establishes evaluation and feedback mechanisms for internal stakeholders to support continuous quality improvement. Assesses and evaluates current trends, recommends and implements improvements to services offered across the two organizations.
  • Establishes and maintains strong relationships with external stakeholders. Utilizes advanced communication skills to negotiate, facilitate consensus, and present proposals to a variety of internal and external stakeholders.
  • Ensures that appropriate quality and safety measures are in place and compatible with regulatory, industry and provincial standards, all the while ensuring achievement of cost efficiency, consistency, and standardization.
  • Provides leadership and input for operational practice by seeking out and identifying best practice in service delivery by strengthening business processes with all stakeholders, and partnering with other health authorities.
  • Responsible for annual operating budgets, establishes fiscal priorities and resource allocation for housekeeping and food services. Implements control of approved budgets, including monitoring, identifying variances and taking corrective action.
  • Recruits and manages assigned staff in accordance with professional standards and performance expectations. Provides leadership and direction to staff through coaching, mentoring, skill and leadership development, performance and talent management. Develops staff orientation and training programs. Responsible for developing a human resources plan that provides staff with opportunities for personal and professional growth and development.

What you bring

A level of education, training, and experience equivalent to Master's Degree in Human Nutrition, Food Science, Business Administration and/or related discipline, plus a minimum of seven (7) to ten (10) years of progressively more responsible roles which include one or more within a support services area, or an equivalent combination of education, training and experience. Experience with contract management is required. Recent, related experience in Food Quality Improvement and Food Policy at a management level or an equivalent combination of education, training and experience will be a key asset. Registered Dietitian or Certified Nutrition Manager (CNM) or eligible for certification with Canadian Society of Nutrition Management (CSNM) required.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time
4500 Oak Street, Vancouver, V6H 2N9
Closing date:
Until Filled
Hours of Work:
08:00-16:00 Monday-Friday
Requisition #:

What we do

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. BCCH,BCW, and BCC are part of the Provincial Health Services Authority (PHSA).

PHSA, BCCH & BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
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About PHSA

Canada's first provincial health services authority. Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions o...

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10,000+ employees