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Director Communications & Stakeholder Engagement

Vancouver, BC
Full Time
28 days ago

The Provincial Health Services Authority (PHSA) is on the lookout for an exceptional Communications leader - one who sees the big picture and can connect the dots between short and long term opportunities; one who can write brilliant, people-focused communication and change management strategies but still be useful when it comes to execution; one who leads from their heart but knows when to cross-check decisions with their head; one who appreciates the power of real teamwork; and perhaps most importantly, one who has a great sense of dark humour and knows when it's time to make a run for caffeine or chocolate to keep their co-workers going!

In joining our team, you are signing up for something bigger - the opportunity to help shape the future of health care in BC - but you are also admitting that you secretly love being over-worked, you thrive on unpredictable days, and that your last workplace assessment revealed you get pumped when the pressure is on! You would be one of four directors in our Communications & Stakeholder Engagement Department, serving clients within the challenging new, provincial portfolio of "Commercial Services, Diagnostic & Treatment Services, and Digital Information & Innovation".

Role Summary

Reporting to the Vice President, Communications & Stakeholder Engagement, the Director, Communications & Stakeholder Engagement oversees the strategic planning and operational requirements of communication and engagement services, issues management, media relations and stakeholder analysis for specific PHSA programs, services and projects.

Working with PHSA's executive and senior leaders, fellow communications leaders and other key stakeholders, the Director is customer service-oriented and ensures clients' communications services are aligned with the overall strategic direction of PHSA - achieving consistent quality standards, adhering to best practices and maximizing opportunities for stakeholder awareness, education and engagement. The Director liaises with senior external contacts within government and other health authorities to negotiate and facilitate consensus, provide information, guide and direct others.

The Director leads communications strategies for sensitive communication projects and files that may affect internal and external communication and impact PHSA's reputation. He/she/they works to ensure the positive promotion of PHSA's accomplishments and the consistent and accurate portrayal of PHSA's position in relation to sensitive issues and assists key stakeholders and spokespeople in speaking consistently and confidently. The Director employs a strong working knowledge of government relations and labour relations and leads strategic communications planning for large, complex and multi-stakeholder change and transformation initiatives.

The Director ensures program-based communications teams have the support required to employ innovative practices and achieve the communications objectives for each service, while actively fostering the "One PHSA" culture. Within the Communications Department, the Director is part of a collaborative leadership team focused on achieving high quality, measurable outcomes while applying a supportive, coach approach to individual and team development.

Key Accountabilities
  • Counsels PHSA executive and senior leaders and other staff on sensitive issues and media strategies.
  • Promotes the positive perception of PHSA amongst key external stakeholders through effective communications strategies.
  • Develops, coordinates, directs and monitors communication plans and services to support PHSA's strategic communication initiatives, campaigns and projects, and ensure alignment with overall PHSA strategic direction.
  • Ensures consistency and alignment amongst programs for cross-PHSA and provincial communications initiatives.
  • Maximizes performance of individuals and communications teams by mentoring, coaching, developing, motivating and managing communication department team members, encouraging collaboration across individual projects and teams, and by acting as a subject matter expert.


A level of education, training, and experience equivalent to a Bachelor's degree in communications, journalism or a related field with a minimum of 10 years of progressively senior experience. Previous experience working for public sector organizations would be an asset. A professional designation from a recognized association, such as IABC or CPRS, is desirable.

Demonstrated leadership and managerial skills. Demonstrated knowledge of the principles and practice of strategic communications and ability to respond to the needs of stakeholders in sensitive situations supported by acute awareness of the impact of actions. Demonstrated ability to lead and support team members with respect, compassion and humility. Demonstrated senior leader capabilities in the areas of leading self, engaging others, achieving results, developing coalitions, and system transformation are required.

If this sounds like you, apply now!

Location: 1333 West Broadway, Vancouver, BC

Closing date: Position will be open until filled.

Reference #: 91405

About Us

The Provincial Health Services Authority (PHSA) provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs:

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.

Labor Agreement Excluded Requisition # 091405E-2336353 Work Site 1333 West Broadway, Vancouver Job Type Regular, Full-Time FTE 1.00 Hours of Work 08:30-16:30 Work Days Mon, Tue, Wed, Thu, Fri Expiry Date 19-Feb-2020

Health Care