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Digital Insights Analyst

Surrey, BC
Full Time
4 days ago
Title: Digital Insights Analyst
Company: Coast Capital SavingsFederal Credit Union
Location:British Columbia (CA-BC),[[filter1]]
Job Type:Full Time

Together, we help empower you to achieve what's important in your life.

What's the job?
The Digital Insights Analyst is responsible for supporting the Digital Experience team by collecting digital insights and applying data analysis to support the ongoing improvements of the digital banking channels. The Analyst will support Digital Strategy/Roadmap refinement and tactical execution of the technology roadmap through collection, presentation and critical analysis of the global and competitive market trends and internal data mining. This person will recommend enhancements to help create simple and helpful digital experiences for our members. The Digital Insights Analyst works closely with internal partners in Enterprise Analytics, Marketing and Enterprise Technology Solutions as well as external vendors to uncover relevant data insights and share with the Digital Experience Team. Key responsibilities of this role will focus reporting on the trends and analytics of data involved in our digital banking channels.

What you'll get to do:

Data Analysis:
•Leverage tools available (i.e., Tableau, SQL, Google Analytics, advanced excel skills) to analyze and interpret user behavior and trends, conversion data and customer journeys, funnel analysis using available reporting tools
•Responsible to develop and produce the digital KPI and dashboards & scorecards for an executive audience on a weekly basis
•Mine various enterprise data sources and reports, identifying trends and opportunities for the purpose of growing and advancing CCS digital channels
•Provide projections, targets/forecasts on the digital channel's adoption & usage and digital features successes aligning towards the improvement of an overall user experience
•Proactively Support Digital Experience Managers product portfolios by creating and maintaining product and project business success measures, KPIs & OKRs while create dashboards for automatic reporting whenever possible
•Advise key decision-makers on digital trends, research findings and make recommendations on improving the digital channels

•Work with the Digital project teams to determine & document analytics requirements for digital projects, setting measures for deliverables, projections & business impacts
•Collaborate with the Digital Experience team and ensure clear translation of stakeholder data requirements into business and systems objectives
•Provide data quality assurance support when necessary for all digital project and feature launches, content updates and system upgrades.

•Maintain, provide recommendations to continuously evolve & govern the digital business intelligence environment and various sources of data
•Recommend tools/systems to advance the reporting and predictive analytics capability within the department
•Keep abreast of industry best practices, standards and trends for digital analytics and BI practices to help drive measurable channel improvements in line with business objectives
•Provide direction and act as the advocate in the discipline of Business Intelligence and data warehousing technologies within the department
•Actively promote and support the vision of instilling data and analytically based culture within the organization.

Relationship Building:
•Works closely with other analytics functions across the enterprise (i.e., Contact Center, Fraud, Retail & Commercial analysts) to build cross-functional collaboration to drive better data insights

Who are we looking for?
•Strong knowledge and experience with Tableau and / or SQL Server tools.
•Experience working with Google Analytics and ability to understand and interpret website statistics
•Strong mathematical and data analysis skills
•Strong knowledge of Microsoft Office Suite
•Strong data visualization and data 'story-telling' skills
•Polished verbal, written communication & presentation skills, being able to extract and articulate key highlights from the broad set of data
•Strong relationship management skills
•Strong business acumen with experience and knowledge of financial services and customer opportunity management.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe, the more inclusive we are, the better our work will be.

Why join Coast Capital Savings?
Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.