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NTT DATA

Deskside Technician (temp full-time)

Details
Full Time
4 days ago
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a temp full-time Deskside Technician to join our team in Prince George, BC.

Purpose of Position

The Deskside Support Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

Receives, reviews, and completes service requests.
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Installs and configures various computer hardware and software, communications, and peripheral devices.
Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
Provides preliminary or routine instruction to customers in systems, applications, and protocols.
Alerts the Manager to current or potential problems with systems, applications, or customer service requirements.
Provides feedback to the Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.

Qualifications

1-2 years experience with desktop/software support & hardware (break/fix).
1-2 years experience with installing application packages
Experience with printer support, office 365, Active Directory, and ticketing systems (such as Service Now).
Must have a Drivers license and reliable personal transportation
Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.
Must be fully vaccinated for COVID-19. Proof of vaccination will be collected by NTT DATA upon entry to the site.
On-Call and Shift work may be required (evenings/weekends/nights).

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision.

Project/Team Leadership or Training

No team leader/training responsibilities.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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Job Segment: Cloud, Information Systems, Consulting, Technician, Technology
Category
Information Technology