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Great Canadian Gaming Corp.

Dealer Supervisor

Location
Details
Part Time
3 days ago

We are looking for dynamic and detail-oriented individuals who are looking to further their career as Dealer Supervisors. The successful candidates are responsible for monitoring the day-to-day activities of Table Games operations in an assigned area while establishing and contributing to a safe and welcoming work environment for all team members. Dealer Supervisors adhere to the high standards, methods and procedures of gaming at Great Canadian Casinos. This position requires schedule flexibility including evenings, holidays and weekends.

DUTIES & RESPONSIBILITIES:
    •Developing and cultivating strong working relationships with all stakeholders (guests, team members and ownership) •Providing exceptional service to our guests and team members •Monitoring Dealers in an assigned area; maintaining game integrity; monitoring game limits and cash/value transactions •Providing input for team member performance objectives and evaluations •Participating in the implementation of strategic plans •Requesting fill/credit issuance as required •Verifying cash/value transactions pertaining to floats, fills, credits and tips •Responding to, and/or resolving or escalating issues •Reporting irregularities and suspicious activities •Assisting in allotting player seating and waiting lists •Liaising and communicating effectively with all appropriate operational departments •Performing other duties as assigned or directed

QUALIFICATIONS:
    •High school diploma required •Must have a minimum of one year full time gaming experience in table games •Must be capable of demonstrating effective communication abilities; including both verbal and written English •Possess and demonstrate superior public relation skills •Must be professional in appearance and demeanor •Must have a good working knowledge of all card games •Must be able to demonstrate problem solving abilities with an emphasis on fair decisions •Proficient in player tracking system •Ability to exceed internal and external customer expectations through timely, effective and service oriented communication •A willingness to learn, develop and achieve new skills for personal and professional development •Live GCC's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship •A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence


Category
Operations and Logistics