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Data Services Representative

Reference ID: EgEAK4LSoE47
Full Time
Kelowna, BC     

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Position Summary:

We are currently seeking a Data Services Representative to join a leading developer of Canadian healthcare management software team. The Data Services Representative will perform tasks including communicating with clients, leading user acceptance testing (UAT) sessions, and providing go-live support for data import customers. The Data Services Representative will liaise regularly with the customers during the test data import and final data import stage and is responsible for improving data quality and for designing and presenting conclusions gained from analyzing data with and without customers.

Essential Functions:
- Provide data configuration support for other teams
- Secure transfer and storage of confidential patient data
- Tracking issue occurrences for permanent solution design
- Provide a prompt and professional first contact response to customers requesting support for test and go-live data services
- Respond to completed cases, informing customer of issue resolution
- Identifying data issues by clarifying the customer's concerns or issues, and taking appropriate action to record the issue in SalesForce CRM prior to escalation to Data Analyst
- Supporting our customer centric culture
- Additional tasks, responsibilities, and special projects as assigned from time to time

- Bachelor degree in Computer Science or equivalent in experience preferred
- Experience with SQL and relational databases
- Knowledge of networking and Windows Operating Systems
- Intermediate computing skills
- Demonstrate experience working in a service orientated position
- Demonstrate experience working in a fast paced environment
- Pleasant and professional demeanor on the telephone
- Experience with various database engines - desirable

How to Apply

Posted: December 5, 2016
Closes:February 3, 2017
Email Address: