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Paladin Security

Customer Support Representative - Healthcare Facilities (Customer Service)

Location
Kamloops, BC
Details
Temp
Yesterday
Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

As many healthcare facilities are experiencing increased volumes of patients, Paladin Security is seeking Ambassadors for both full-time and part-time roles in Kamloops. Ambassadors are responsible for providing customer service, access control, and wayfinding to patients, client staff, visitors, and the general public. Positions will require standing and/or patrolling for the majority of the shift.

What You'll Do:
  • Provide access control to point(s) of entry to the healthcare facility
  • Verify credeentials of individuals approved to enter the building
  • Escalate incidents of unauthorized entry attempts
  • Offer assistance and wayfinding to visitors and patients
  • Escalate security incidents to site officers
  • Liaise with client personnel, Paladin's site security, Manager, and our Operations Centre
  • Utilize appropriate PPE (provided) to ensure personal safety

What You Need:
  • Excellent customer service, professionalism, and deportment
  • Strong communication and de-escalation skills
  • A focus on health and safety of self, staff, patients, and the community
  • Clear criminal background check or vulnerable sector search
  • BC Security License and First Aid would be considered an asset, but are not required


Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This is a Temporary / Seasonal position
Category
Law Enforcement and Security