The Customer Support Analyst role at KIXEYE is a hybrid of Customer Support and Quality Assurance, focused on ensuring a stable and fun player experience above all else! Support Analysts answer inbound support tickets and chats from KIXEYE players; as well as performing basic quality testing for features and content across multiple KIXEYE games. We hunt down bugs and help fix them - plus we get to play video games throughout the day!
In a Customer Support capacity, you will assist our most valuable customers with issues ranging from missing in-game items, to more complex technical troubleshooting. Our support is email-based, with short sessions each day providing live chat support. KIXEYE’s fans are some of the most dedicated gamers on the planet, and we strive to serve them with the fastest, most personalized and comprehensive support in the industry.
In a Quality Assurance capacity, you will have the opportunity to work with every department on the game team! Iteration on our products is rapid, with new content releasing every week. You will frequently be testing new features before they are fully complete, and will need to interact directly with the minds behind a feature to ensure anything that goes live in our game works as intended, makes sense to our players, and is fun! Trying to get your foot in the door of the gaming industry? This might be the perfect opportunity.
Skills and Requirements
KIXEYE is committed to inclusive hiring practices! All are welcome; diverse candidates, women, and LGBTQ+ persons are strongly encouraged to apply.
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About KIXEYE Canada Ltd
Founded in 2009, KIXEYE is consistently redefining the intersection of fidelity and accessibility by creating innovative experiences for competitive gamers. KIXEYE is based in Victoria, Canada, wit...Read More