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Move Canada Logo

Customer Success Specialist

Reference ID: 5491
Software and Programming
Customer Service and Support
Full Time
Richmond, BC     

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We’re seeking a motivated, passionate, dynamic Customer Success Specialist who will drive customer engagement with our business solutions through proactive communications to ensure the highest level of customer satisfaction.  The Customer Success Specialist will be product savvy, with strong inter-personal skills, have the ability to troubleshoot a variety of customer issues, and has a passion for customer service.

The ideal candidate will evaluate customer business needs and clearly communicate solutions and best practices.  A Customer Success Specialist is responsible for cultivating and nurturing long-term relationships resulting in successful customers who become passionate advocates of Top Producer.

Position Duties & Responsibilities

Relationship Management

  • Cultivating customer relationships
  • Welcoming customers to the product
  • Providing a high degree of value to the customer
  • Consistent follow-up with customers
  • Recognizing opportunity to further customer engagement
  • Coaching on best practices


  • Documenting customer contact points
  • Communicating with customers by phone, text, and e-mail
  • Working closely with other departments to ensure issues are resolved


  • A minimum of 2 years’ experience in a fast-paced, customer contact center environment
  • Experience in Real Estate software or SaaS in general
  • Proven track record of managing customer success and engagement
  • Sales experience is an asset
  • Problem-solving and troubleshooting skills are an asset
  • High degree of personal accountability and integrity
  • Self-motivated, ability to work independently
  • Strong written and verbal communication skills
  • Conflict resolution skills: Ability to handle complaints and objections

For more details about careers at Move, please visit our corporate website at or our Canadian website at

Posted: December 6, 2016
Closes:February 4, 2017
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About Move Canada

Move Canada, home of Top Producer’s innovative and award-winning products, has been serving the real estate market in North America for many years. By designing and developing the best suite of pro...