This job is not for the faint-hearted. The Guru role is challenging, fast-paced, and rewarding.
Our Guru team is the only point of contact for our merchants. That means they answer any questions our merchants have via phones, chats, and emails.
There are times when a Guru doesn't know the answer. However, our Gurus are the type of people who are always up for a challenge and won't stop until a solution is found.
If you think you're tough enough - and sweet enough - to deliver excellent support to our merchants, apply now. We can't promise it will be easy, but we can promise it will be fun.
What you'll be doing:
How to Apply
- Having human conversations with merchants to help them solve problems
- Be passionate about customer success and helping the team
Resourcefulness is the key to being a successful Guru. Google is your best friend. You dig and dig to find the answers for our merchants. At Shopify, resourcefulness is not simply using the tools provided - it's also about thinking creatively and putting all the puzzle pieces together.
Please apply directly on our website:http://www.shopify.com/remote-gurus/customer-success-guru-anywhere-in-british-columbia-