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Customer Success Guru

Reference ID: sO5lAgWV4KvI
Customer Service and Support
Full Time
British Columbia     

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This job is not for the faint-hearted. The Guru role is challenging, fast-paced, and rewarding.

Still interested?

Our Guru team is the only point of contact for our merchants. That means they answer any questions our merchants have via phones, chats, and emails.

There are times when a Guru doesn't know the answer. However, our Gurus are the type of people who are always up for a challenge and won't stop until a solution is found.

If you think you're tough enough - and sweet enough - to deliver excellent support to our merchants, apply now. We can't promise it will be easy, but we can promise it will be fun.
What you'll be doing:
  • Having human conversations with merchants to help them solve problems
  • Be passionate about customer success and helping the team

  • Resourcefulness is the key to being a successful Guru. Google is your best friend. You dig and dig to find the answers for our merchants. At Shopify, resourcefulness is not simply using the tools provided - it's also about thinking creatively and putting all the puzzle pieces together.

How to Apply
Please apply directly on our website:

Posted: October 17, 2016
Closes:December 16, 2016
Email Address: