What You Do:
The Customer Solutions Architect (CSA) is a technical sales/architect role which requires a mixture of business, consulting ability, technical and sales skills. You will develop and maintain proven and trusted customer relationships at all levels in your assigned territory. As a strategic thinker and technology influencer, you will create roadmaps and technical plans to advance the strategic goals of your clients, driving business value via the recommendation of TELUS products and services. You will lead the architecture development of innovative solutions, across all TELUS capabilities in:
•Unified Communications and Contact Centre
•Private/Public and hybrid clouds
•Internet of Things and Mobile solutions
•Cloud based solutions
•Emerging technologies such as "3rd Platform" solutions Business Unit Spotlight: TELUS Business Solutions (TBS) and Customer Relationship & Solutions Management (CRSM)
TELUS Business Solutions (TBS) and Customer Relationship & Solutions Management (CRSM) provide end-to-end sales, marketing and post-sales business customer support across Canada. We help connect our customers with industry-leading technology solutions to create opportunities and solve business challenges across both public and private sectors and across various segments.
The Business Solutions Customer Relationship Solutions Management team provides customer solutions architecture, deal pursuit, solutions delivery, customer care, and operations support for TELUS business customers across all segments. Qualifications:What You Bring:
•Customers-First passion and excellence in customer relationship development
•Enterprise and Systems Architecture fundamentals; experience leading the architecture of solutions across multiple technologies
•Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers
•Proven track record in effectively working and leveraging cross-functional resources in an organization to lead an initiative or technical solution
•Technical understanding across multiple-solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions
•Ability to formulate solutions in a complex technology and business environment
•Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business
•Ability to discuss customer solution benefits from both a technical and financial perspective
•Post-secondary degree or technical diploma in Computer Science/Engineering or equivalent
•One or more industry-recognized certifications (e.g. TOGAF etc.) will be definite assets
•Sales training/account planning - strong asset What You Get:
•Every day, we connect Canadians and our communities to the people and information that matters most to them
•Help us build and strengthen those connections
•It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected
•We give where we live and are making a big difference in communities' right across the country
•How big? Since 2000, we have given over $440 million and 6.8 million hours of our time to charities and non-profits in Canada
•You can come to work in one of our environmentally-sustainable, technologically-advanced office; you can meet customers in our next generation, connected retail stores; or, in many cases, you can work from home
•Our rewards package includes: profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Sales and Marketing