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Hetzner (Pty) ltd Logo

Customer service : Web hosting

Customer Service and Support
Full Time
Burnaby, BC     
Langley, BC     
Surrey, BC     

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Role Purpose:
Consult customers and administer their requests related to their hosting account administration and billing. This role is focussed on customer service within the web hosting environment. Little or no technical experience is required.

The company:
Hetzner (Pty) Ltd ( ), founded in 1999, is South Africa’s leading web hosting provider. The company has a strong customer focus and enjoys continuous growth. We are establishing a sister operation in the Greater Vancouver area to supplement the South African market during it’s night period with consulting and operational support. We are looking for a consultant who will form part of the initial members of this venture.

Skills and Attributes:
• Demonstrate a passionate belief in the value of Customer Service to the business through principles and past
• Communicates with insight and understanding, concisely and clearly. Shows a high level of proficiency in:
• Written and spoken English.
• Listening and comprehending.
• Conveying understanding of concepts, principles and procedures.
• Is consistently patient, amicable and responsive in dealing with all people.
• Demonstrates consistent administrative efficiency and accuracy while dealing with customer information and diverse proprietary
• Shows excellent troubleshooting skills and lateral thinking abilities.
• Is tenacious in pursuing constructive relationship outcomes.
• Comprehends customer requirements and responding with the most simple, effective course of action on behalf of the business
(“first-time-right” principle).
• Understands technical and business concepts at a high level.
• Questions, takes ownership of and simplifies the tasks to achieve business outcomes.

Qualifications and Experience:
A secondary school diploma or equivalent is essential.
Previous experience in service industry and specifically a contact centre environment is an advantage.

Posted: September 26, 2016
Closes:November 25, 2016
Email Address:
Company Info
51-200 employees

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About Hetzner (Pty) ltd

In 1999 we signed up our first customer. Today over 40 000 customers trust us as their hosting partner. We spend each day working hard to keep their trust.

At Hetzner South Africa we’re...