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Customer Service Representative

Vancouver, BC
Full Time
6 days ago
At Canada DrivesĀ®, we put people at the center of everything we do, both our customers and our team! Our team is comprised of a bunch of highly motivated auto enthusiasts looking to provide you with a customer-centric experience. Since 2010, we have been working to simplify the process of finding a vehicle for Canadians facing all types of financial circumstances.

We are a young, dynamic and fast-growing company. This millennial-friendly company is committed to developing leaders from within as it fine-tunes an online service that satisfies over one million customers a year. We were the #1 company on the 2016 PROFIT 500 list of Canadian Business Magazine. And, we were also named as one of Canada's Best Managed Companies for 2019.

Our office is in the heart of downtown Vancouver and we want you to join our growing team!

What You'll Be Doing:

  • Reviewing and processing applications
  • Answering incoming phone calls and emails from customers, usually discussing how our program works and answering any questions about their application process/customer's current application, taking new applications
  • Making occasional outbound calls
  • Confirming details on a customer's applications
  • Calling customers with expired applications to update their application
  • Collecting and entering missing data into application forms

What You Should Already Have:

  • Excellent verbal and written communication skills (English and/or French)
  • Passion for problem-solving (Maybe a secret lover of puzzles and maps)
  • You are a strong listener and customer-focused
  • Ability to work independently but love collaborating within a team
  • Comfortable with multi-tasking while maintaining attention to detail
  • Lover of data and lists
  • A positive person with a good sense of humour
  • Enjoys thinking on their feet and has the ability to excel under pressure
  • Able to build quick rapport with people

What We Will Give You:

  • Comprehensive health, dental and vision coverage
  • Company paid monthly MSP premium
  • Company Paid Monthly Transit Pass
  • Fresh Breakfast and Lunch served daily
  • A fulfilling, challenging adventure of a workplace located in the heart of beautiful downtown Vancouver! (We are located at the Burrard sky-train station!)

Customer Service and Support