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Customer Service Representative

Full Time
8 days ago
15 to 18 per hour

As a Customer Service Representative, your day-to-day responsibilities will include:

Acting as the first point of contact for all queries via phone, e-mail, webchat and social media
Making outbound calls following up on enquiries about availability
Providing a world class customer service over the telephone
Dealing with queries and complaints
Working to team and individual targets
Logging all information accurately on the in-house system

You can expect to benefit from:

Great working environment
Newly refurbished building
Weekly pay - so you'll always have a good cash flow
28 days holiday per year
Dedicated consultant at Search Consultancy to help you along your career development

What you will need:

Previous experience of delivering exceptional customer service
Ability to empathise with the customer
Ability to work under pressure in a fast-paced environment
Ideally phone-based customer service experience
Problem-solving skills and the ability to take ownership over each customer query
Excellent communication skills at all levels
A passion for customer service
Excellent team player

Administrative Customer Service and Support