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Customer Service Representative (Part-TIme)

Company Confidential
Details
Full Time
6 days ago
Salary
16 per hour

Lions Gate Mini Storage is a top-rated self-storage facility in North Vancouver that prides ourself on our high standards of customer service and professionalism.  Our site is exceptionally clean and secure, and we are looking for a customer service-oriented individual to join our team. We are looking for someone who has a friendly, positive and professional attitude with coworkers and customers, and is interested in working in both the office and through the storage property. 

The position offers approximately 12 hours per week plus additional hours for sick and holiday relief. The ideal candidate should be available for shifts during our hours of operation - 7 days a week from 7:30 am to 8:00 pm.  

Role and Responsibilities

  • Greet customers and assist them in finding the right storage solution for their needs
  • Provide friendly and courteous customer service while leasing units within our facility
  • Provide efficient, courteous customer service in person, over the phone and by email
  • Manage customer accounts and take and process all forms of payment
  • Regularly communicate company policies and procedures to customers
  • Excellent communication and grammar skills, both written and oral
  • Communicate and work efficiently within a small team and work productively alone
  • Light cleaning duties
  • Other duties as assigned

 Qualifications

  • Minimum of 1 year of customer service experience
  • Experience with Sitelink (self-storage software) is an asset
  • High School Diploma or equivalent
  • Written and spoken proficiency in English
  • Own transportation as site is not on a bus route

Preferred Skills

  • Exceptional customer service skills, positive attitude and approach.
  • Strong work ethic, organized, ability to multi-task, sees jobs through to completion
  • Anticipate future obstacles, analyze situations and ensure work is done right the first time
  • Quick learner - flexible, adaptable, improves continuously, “can do” attitude
  • Excellent communication skills both verbal and written
  • High ethical standards, respect for equipment, procedures and safety requirements
  • Excellent interpersonal skills, team player, energetic 
Category
Administrative Customer Service and Support