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Commissionaires BC & Kinetic Security

Customer Service Representative - Operations/Scheduling Centre (Security)

Category:
Customer Service and Support
Type:
Part Time
Location:
Vancouver, BC     

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OVERVIEW

Commissionaires BC is a non-profit organization operating across mainland BC, deploying 1,200 security guards, bylaw enforcement officers, and detention guards through our 24/7 Operations Centre. Our team works together to ensure the successful day-to-day operations of our organization.

We are currently recruiting a Security (Customer Service) Dispatcher to work in a challenging, yet rewarding environment out of our Vancouver Head Office. As the Security (Customer Service) Dispatcher, you will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. You will work closely with the Operations and Human Resources team to ensure scheduling requests are met.

Our full-time (40 hours/week) and part-time (16-24 hours/week) positions are run on shift schedules that rotate each month. You must be available to work day shifts (08:00-16:00), afternoon shifts (16:00-00:00), and night shifts (00:00-08:00).

 You’re a good fit if…

  • You pride yourself on your superior customer service skills
  • You thrive in a fast-paced environment
  • You enjoy taking on new challenges

Some of your daily tasks include:

  • Responding to and monitoring staffing/service requests from internal and external clients
  • Selecting appropriate employees to fill staffing service requests
  • Providing a clear and accurate description of work assignments to employees
  • Shift scheduling using in-house software programs
  • Ensuring the safety of all staff working alone by effectively utilizing our Lone Work Program system
  • Maintaining a detailed log after the end of each shift
  • Producing ad hoc reports as required by various departments
  • Conducting follow-up reviews with clients to ensure client satisfaction

Your ‘Must-Haves’

  • You have a minimum of 2 years of experience in a customer service environment
  • You have excellent verbal and written communication skills
  • You have proven time-management and organizational skills
  • You are able to work in a fast-paced environment
  • You have the ability to handle stressful situations and remain calm in the event of an emergency
  • You have a flexible schedule and are capable of working various shifts
  • You are computer savvy (Microsoft Office Suite)
  • You are capable of completing a security clearance and a criminal background check

Your ‘Nice-to-haves’

A valid BC Security license

  • A valid Driver’s license
  • Previous work experience in a call center/operations center or logistics environment
  • Previous experience working with workforce scheduling software

 To apply, please visit our website to submit a resume at:

http://commissionaires.bc.ca/jobs-5/customer-service-representative-operations-scheduling/

 We thank you for your time and interest however only short-listed candidates will be contacted.


Posted: October 18, 2016
Closes:December 17, 2016
Email Address:
Company Info
Size:
1001-5000 employees
Industry:
Law Enforcement
Security

Connect with employer:

About Commissionaires BC & Kinetic Security

When you work for Commissionaires BC, you are joining a team of professionals who are known for delivering premium security guard services. We are a private not–for–profit Canadian company, in busi...