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Customer Service Representative (Natural Health Consultant)

Vancouver, BC
Full Time
6 days ago
40,000 to 42,000 per year

Growing Health Company Seeks “Top 1%” Customer Service Representative

Imagine waking up every morning excited to start your work day!

You’re excited because you’re directly helping people improve their health. And that’s not just an empty sentiment. Every day, people who’s progressive bone loss hinders their active lifestyle and limits their independence will look to you for help - and you will come through for them. Because of your conversation educating them about our unique, clinically supported approach, they can expect to actually improve their bone density.

Some of these customers/friends will stay in touch with you for years and remember their talk with you as the turning point in their lives from darkness and unanswered questions to sunshine and hope.

You’re also excited to go to work because your teammates are some of your best friends!  The office is buzzing with excitement, laughter and positive energy - and somehow free of the usual office politics because of the challenging hiring and training processes. Friday lunches are cozy as 35 “AlgaeBuds” pack around a table where you’re served a home-cooked organic feast. In many ways, AlgaeCal is the antithesis of a lame mega-corp.

But your job won’t be all high-fives, rainbows, and unicorns. If you’re not working with intensity and purpose; if you’re not learning every day; if you’re not challenged to become the best version of yourself, you will stick out like a proverbial sore thumb.

However, you’re not alone on this journey. Your coach (we think “coach” is a better word than “manager”) is there to support you with one-on-one guidance so you feel fulfilled and become an AlgaeCal “lifer”. Our goal is to help you build a career at AlgaeCal - not just provide a job. Want proof? Last year we had zero involuntary attrition indicating AlgaeCal is a place where people join, love, and stay.

What Do We Do?

AlgaeCal Inc, an online nutritional supplement company, is one of Canada’s fastest growing companies! Why the growth? We offer something no other company has: a natural, clinically-supported approach to bone loss. Bone scans show we are actually taking older adults with low bone density and helping them increase their density numbers year after year, and we need help spreading the word. That’s where you come in!

What Will You Do?

Once you are trained as a customer service representative (or as we call it, a “Bone Health Consultant”), we are going to trust you with one of our company's greatest assets... our customers and prospective customers!

You will be the first point of contact for inbound calls from prospects who have visited our website, have seen our marketing materials, and have questions. Your mission will be to understand their unique circumstances, educate them on their options, and get them started with products which will become that turning point in their life we talked about earlier!

When the phones are less busy, you will catch up on email inquiries, put together information packages, call back any missed calls, and many other miscellaneous tasks.

You will receive continual training on the subject of bone loss, product knowledge, sales techniques, and what it means to go above and beyond in serving our dear customers.

Our Promise to Invest in You!

Our company is built on the mantra that top performers can customize their own future with us. And we invest in the training you need to build your career.

For example, we took a group of Bone Health Consultants to “The Art of Leadership” conference in December, and we will take another group soon.

And we will fly you to Los Cabos Mexico for a fully paid week of rubbing shoulders with the leaders who built this company to become one of the top .4% of all companies in North America. We believe that to “be your best, you need to hang out with the best”. And that’s exactly what you will do while enjoying the grandest beachfront hotel, delicious food, and fun adventures.

How do you know if you’re a person we invest in? Simple. You have the qualities found below:  

  • You’re humble--you put the team and others’ needs ahead of your own

  • You’re hungry to learn more

  • You’re people smart--in the sense that you’re a great teammate

The truth is, if you don’t have these qualities you won’t last long at AlgaeCal. So if you’re missing one of them, be honest. Save yourself a lot of headaches and skip to a job posting that is a better fit for you.

What Will You Earn?

Starting salary for the Bone Health Consultant position is $40,000 and can range up to $42,000 depending on your past experience, background knowledge and general level of expertise.

Other Goodies

  • A brand new, beautiful workspace in the heart of the Mount Pleasant neighbourhood complete with Mac-ecosystems and convertible standing desks!

  • Weekly family style team lunches with tasty, home-cooked food

  • $2000 flexible employee health benefits package

  • Monthly team events and activities

  • Annual team trip (most recently, Los Cabos, Mexico!) which you are eligible for after one year of employment.  This amounts to another week of paid vacation, plus we cover hotel, food, flights and entertainment.

  • Pet-friendly office (furry co-workers!)

  • Flexible Stat Holidays with the option to bank days for later use

  • Work-From-Home-Wednesdays (available after 6 months of employment)

  • Casual dress code

How to Apply: 

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicant. So, to make sure our future Customer Service Representative is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

  1. Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.

  2. Describe why you fit perfectly with our values. Read them: here

  3. What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?

  4. What are the last three books you’ve read?

  5. What do you do for fun?

2. Explain what you’re doing now for a job:

  1.  If you don’t have one, explain why.

  2.  If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:

  1. Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best--and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

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