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Impactemps Contract Services Inc.
Impactemps Contract Services Inc. Logo

Customer Service Representative

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Delta, BC
Job Type icon
Full Time
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Customer Service and Support

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Customer Service Representative

Location: Delta

Industry: Customer Service

Our client is looking for a Customer Service Representative who will act as the first point of contact for customers. The CSR is responsible for supporting both internal and external customers.

Job Description:

  • Responsible to service customer’s order requests by telephone
  • Ability to perform a variety of Customer Service tasks
  • Responsible to verify that all orders taken are completed promptly and accurately
  • Responsible to obtain stock from other branches to fill backorders
  • Responsible for the entry of all faxed in orders and service requests
  • Responsible to ensure that all mailed/faxed confirmation purchase orders have been entered into the computer system and to make note of the order # and/or invoice # on the purchase order before filing
  • Responsible to complete necessary paperwork and make any necessary shipping arrangements with suppliers/branches for all necessary equipment/dispensers regarding installations and demonstrations
  • Responsible to answer and respond to in-bound calls relating to the service/repair of on-site and in-house equipment.
  • Responsible to schedule the daily service calls
  • Organize workflow to meet customer deadlines
  • Responsible for all administrative functions in the department including, but not limited to:
  • invoicing, scheduling, implementation and analysis of service related reports, processing of warranty paper
  • work, sourcing required parts, preparation of all service related quotations, preparation of preventative
  • maintenance agreements, computer entry of all parts orders, and daily dispatch of all emergency service related calls.
  • Responsible to complete necessary paperwork and make any necessary shipping arrangements with suppliers/branches for all necessary equipment/parts
  • Responsible to contact customers to advise them of the lead time for the repair of their equipment.  

Requirements 
  • 2-5 years’ Experience in a customer service position
  • Knowledge of products and equipment to confidently and accurately address customers’ needs
  • High interpersonal skills needed to deal with customers and staff in a pleasant and professional manner
  • Organizational and multi-tasking skills
  • Strong computer skills (MS Office)
  • Experience with a CRM is considered an asset
  • Attention to detail to accurately process invoices
  • Must possess a professional demeanor and telephone etiquette

How to apply:

Please visit www.impactemps.com or www.impactrecruitment.ca to apply online. For immediate consideration please email tkukreja@impactemps.com" target="_blank">tkukreja@impactemps.com quoting the Job ID number in the subject line of the email. Please include a Microsoft Word version of your resume as well as a cover letter detailing how your experiences would make you an ideal candidate for the role. If you would like to speak with us directly regarding this role, please contact Taanvi Kukreja (604-559-6665, ext. 255) for more information. 

Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval.  While we will only be considering qualified applicants for this role, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.


Posted: May 16, 2018
Closes: July 15, 2018