Customer Service Representative (CSR) | Full Time Opportunity!

We are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Vancouver office on a full time, permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Our principles make us powerful and one of the leading marketing firms in our industry. These values include community, vision, and hard work.

• Community: Our team members and our customers are apart of our family; the community our team has built is continuously supported and honoured.

• Vision: To sustain focus on a vision, one must be willing and able to innovate. Our team’s vision stays clear and our innovative culture is embraced by our top management and flows through the organization effortlessly

• Hard work: Hard-work, grit, relentlessness; these are merely just a few characteristics of the team

Essential Skills:

• Clear written and verbal communication skills

• 1+ years of prior experience is preferred

• Strong relationship management skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

• Business acumen in the marketing and client relations field is preferred

• Must understand and comply with applicable regulations and standard operational procedures

• Must ensure that all transactions are executed properly and meet compliance guidelines

Core Responsibilities:

• Provide high-quality service to each of our clients
• Maintain client confidentiality at all time
• Manage daily client transactions and inquiries accurately, within established deadline
• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
• Communicates clearly with staff in a timely and professional manner
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Verify and maintain data quality

If your background experience and skill set meet the requirements for our Customer Service Representative, apply today

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