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Customer Service Representative (CSR) | Full Time Opportunity!

Company Confidential
Full Time
4 days ago
14.600 to 22.600 per hour (plus commission)

We are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Vancouver office on a full time, permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Our principles make us powerful and one of the leading marketing firms in our industry. These values include community, vision, and hard work.

  • Community: Our team members and our customers are apart of our family; the community our team has built is continuously supported and honoured.
  • Vision: To sustain focus on a vision, one must be willing and able to innovate. Our team’s vision stays clear and our innovative culture is embraced by our top management and flows through the organization effortlessly
  • Hard work: Hard-work, grit, relentlessness; these are merely just a few characteristics of the team

Essential Skills:

• Clear written and verbal communication skills

• 1+ years of prior experience is preferred

• Strong relationship management skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

• Business acumen in the marketing and client relations field is preferred

• Must understand and comply with applicable regulations and standard operational procedures

• Must ensure that all transactions are executed properly and meet compliance guidelines

Core Responsibilities:

  • Provide high-quality service to each of our clients
  • Maintain client confidentiality at all time
  • Manage daily client transactions and inquiries accurately, within established deadline
  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
  • Communicates clearly with staff in a timely and professional manner
  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
  • Verify and maintain data quality

If your background experience and skill set meet the requirements for our Customer Service Representative, apply today

Customer Service and Support Hospitality and Tourism Sales and Marketing