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Customer Service Representative

Maersk is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services and distribution. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904.

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

Key Responsibilities

  • Strong written and verbal communication skills
  • Professional always, communicates with customers on the phone and in person
  • Meets customers’ expectations and strong problem-solving skills
  • Recommends additional services
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Education and/or Experience

  • 1 year of related experience, and/or training or equivalent combination of education and experience
  • 1 year certificate from college or technical school

We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Category
Transportation and Warehousing