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Customer Service Representative

Customer Service and Support
Burnaby, BC     
New Westminster, BC     
Vancouver, BC     

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If you are: great with people, detail oriented, an excellent problem solver, tech savvy, very organized, and a generally positive human being... BC Jobs needs you!

We are looking for someone to monitor and respond to customer inquiries via email and telephone, open customer accounts, update client information, report on general trends in customer needs based on your interactions.

The specifics:

  • Learn to navigate our system well enough that you are able to sleuth out the cause of clients' problems, in order to provide a solution, or write an informed report for our development team.
  • Understand our product thoroughly so that you are able to answer any inquiry a potential, or current customers' inquiries.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Interact with clients in a helpful and pleasant manner, even if it is the fifth time that they have lost their password that day, and you have not even had your morning coffee yet. This is difficult. Looking at pictures of kittens is helpful.

What we can offer you:

This is an entry level position, but we do promise to treat you with respect, and camaraderie as a part of team BC Jobs!

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Organization.

Additional comments:

BC Jobs operates from a virtual office so all applicants must be able to work remotely and have access to a computer. We connect to our team over a multitude of social platforms so we're always in touch throughout the work day.

We look forward to meeting you!

Posted: October 15, 2016
Closes:December 14, 2016
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