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Talentcor
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Customer Service Representative

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Customer Service Representative

Our client is looking for someone who is young, energetic, and excited about the opportunity to grow with a agricultural company that has a sole mission to be the best fresh herb and specialty produce company in the world, measured by their quality, food safety, sales, category leadership, innovation, charity, and community involvement.

They are a rapidly growing, and this is your chance to get your foot in the door at a pivotal time, and help put your stamp on this organization.

***You will need to have a strong grasp on administrative functions for this role***

The Customer Service Representative plays a vital role in ensuring that our external and internal customers receive an industry leading experience. You take pride in making every customer and team interaction a memorable one.

Responsibilities and Duties

  • Delivering customer service through inbound and outbound call support.
  • Answer & direct all in-bound phone calls to the appropriate department/individual
  • Order entry (submitted via phone, email, and fax or any other way our customers want)
  • Problem solving and communicating shipment tracking, returns & credits, internal operating issues, and general retailer inquiries
  • Administrative support to various departments
  • Communicate with various departments to ensure successful outcome of retailers needs
  • Book all customer delivery appointments & submit any enclosure forms
  • Collect, review and match completed pick tickets
  • Provide support to retailers and Outside Account Managers with a focus on an exceptional customer experience
  • Liaise between Outside Account Managers and other departments to facilitate the transfer of information
  • Schedule/book out-bound trucks daily
  • Schedule, create & distribute driver routes for IHL drivers (including deliveries & pickups)
  • Logistics tracking/communication with carriers to ensure scheduled deliveries are on time
  • Update IFTA driver mileage daily
  • Generate all add-on sales PO’s for carrier invoices

Salary:  39-41 k pr/yr 

You must be able to drive to work for this role, as it is not transit accessible. 

Qualifications and Skills

  • 1-2 years of previous experience in admin/sales/customer service role
  • A passion to deliver world class customer service
  • Amazing organizational, data entry, communication, and Microsoft Office skills
  • Fluent in speaking and writing the English language

Benefits

Benefits provided after successful completion of probationary period

Job Type: Full-time

Required experience:

  • Customer Service: 1 year

Required education:

  • High school or equivalent

Required language:

  • English 

Location: Surrey

If you are interested in the role, please send your resume to vsanchez@talentcor.ca


Posted: October 22, 2018
Closes: December 21, 2018
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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions...