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BC Housing
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Customer Service Representative

Reference ID: 3046

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Position Summary

CUSTOMER SERVICE REPRESENTATIVE

Job ID: 3046

REGULAR FULL-TIME

Location: BURNABY, BC

To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.
  • Join one of BC's Top Employers!
  • Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

THE ORGANIZATION

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing is committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We encourage and welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they've helped provide safe, affordable housing for British Columbians. And while they're here, employees can take advantage of many opportunities:
  • In-house training, and training at other institutions, for courses related to employees' current positions or to prepare them for advancement within BC Housing.
  • Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
  • Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
  • Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
  • An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
  • Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **

Customer Service Representative

POSITION SUMMARY:

Reporting to the Administration Manager, the Customer Service Representative provides professional level customer service in responding to phone calls, emails and in-person requests; explains the Homeowner Protection Act and related regulations; and provides information regarding departmental policies and processes. In addition, the incumbent performs administrative and clerical functions to support Licensing & Consumer Services (formerly HPO) operations.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION:
  • High school graduation
  • Completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution

EXPERIENCE:
  • A minimum of two years related office experience in a highly computerized environment
  • Experience working with the public
  • Experience providing basic bookkeeping or accounting functions
  • Experience working with a variety of software programs
  • Data Entry experience;

OR an equivalent combination of education and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Good understanding of the legislation, processes and procedures associated with licensing, license and renewal applications, amendments to licenses, new home registrations, owner builder authorizations, requests to sell, and reviews and appeals
  • Good working knowledge of computer applications including MS Word and Outlook and ability to manoeuvre between applications with ease; ability to use the internet to locate relevant information/data
  • Good knowledge of government Records Classification System
  • Ability to apply legislation, regulations and other information sources for the purpose of assessing and explaining eligibility.
  • Excellent oral and written communication skills, with solid command of English grammar, spelling and punctuation.
  • Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
  • Ability to maintain confidentiality protocols.
  • Good problem-solving skills.
  • Ability to plan and meet deadlines and adapt to changing priorities without compromising the quality of work.
  • Ability to work independently, and also work co-operatively in a team environment.
  • Ability to type 50 words per minute.


Posted: March 23, 2019
Closes: May 22, 2019