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Land Title and Survey Authority of British Columbia Logo

Customer Service Representative (Auxiliary)

Reference ID: LTD-1801

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New Westminster, BC
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This is a full-time temporary auxiliary role calling for exceptional interpersonal and communication skills.

The Land Title and Survey Authority of British Columbia (LTSA) is a publicly accountable, statutory corporation responsible for administering the land title and survey systems of BC. These systems provide the foundation for all real property business and ownership in the province.

We are currently accepting applications for an auxiliary Customer Service Representative (CSR) in our New Westminster office. Working in a team environment, the CSR provides customers with information about products and procedural requirements; determine and collect appropriate fees for over-the-counter services; and provide administrative support to staff within the Land Title Office.

Candidates with a minimum of secondary school graduation or equivalent, along with additional training and/or experience in legal, business or office administration are invited to submit their resumes. This position requires the ability to use computerized data systems, a point of sale system, Microsoft Office products, have strong keyboarding skills and a strong customer service attitude. Preference will be given to candidates who demonstrate the following:

  • an ability to work with detailed legal concepts;

  • display effective verbal and written communication skills, along with a strong customer focus;

  • the ability to organize and independently manage workloads, taking into consideration changing priorities, tight deadlines and volume of work;

  • an ability to work independently and display good judgment, tact and diplomacy.

Please visit our website at for application submission information and to download a complete list of performance expectations, job duties and qualifications. This position is included in the bargaining unit.

The LTSA operates critical systems that underpin BC's private property market, civil justice system, taxation and Crown land management frameworks. Ensuring we hire properly qualified and suitable candidates is necessary for the programs and activities of the LTSA and LandSure. As part of our hiring process, we will request that a candidate supply certain personal information so that we may conduct identity, reference, education and credential verification, and criminal record checks. Credit bureau inquiry checks may also be conducted for certain positions. As a public body, the LTSA is authorized to collect personal information under section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA).

Posted: January 17, 2018
Closes:March 18, 2018