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Customer Service Coordinator

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Express Employment Professionals, Delta, is hiring for a Customer Service Coordinator.  Customer Service Coordinator is a key position responsible for providing the front line of support for clients to ensure that they are satisfied with all products and services. This position is responsible for purchase order creation and follow up, vendor management, logistics management and collaboration with the sales team. We are seeking a candidate with demonstrated success in both client and vendor relations. The ideal candidate is customer-focused, organized, and creative in technique to think outside the box and an outstanding communicator and most importantly, results driven.

Core Responsibilities:

 

  • Managing the client experience through communicating with vendors by phone and/or email
  • Handling all service needs including assisting with customer requests and / or concerns on the orders
  • Ensure all vendor purchase orders are on schedule and meeting quality expectations
  • General administrative duties including answering, screening, and directing calls
  • General Shipping and Receiving of products
  • Utilizing internal custom software database to manage our clients and vendors needs

 

Knowledge, Skills and Abilities


Knowledge: Proficient levels of competency in using Microsoft applications such as Word, PowerPoint, Excel and Outlook. Previous experience working within the Promotional Products or an equivalent customer service background is desired.

 

Skills: Requires strong verbal, written and interpersonal communication and a pleasant telephone manner, prominent organization with a high sense of attention to detail. Decision making, problem resolution and creative thinking skills required.

 

Abilities: Ability to work responsibly and efficiently in a fast-paced environment. Ability to multi-task a high volume of customer projects at one time, work independently as a self-starter with minimal supervision, successful at prioritizing work.

 

Pay is $15-17/ hour to start or salary equivalent. Benefits after probationary period.

 

Please send your resume in MS Word to jobs.deltabc@gmail.com" target="_blank">jobs.deltabc@gmail.com with subject line “Customer Service Coordinator, VL”


Posted: November 8, 2018
Closes: January 7, 2019
Email Address:
Company Info
Size:
5001-10,000 employees
Industry:
Staffing, Recruiting, HR Outsourcing

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About Express Employment Professionals.

As a full-service staffing company, Express Employment Professionals provide cost-effective solutions to assist client companies with their staffing needs, helping their business meet its bottom-li...