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STRIVE Recruitment

Customer Service and Logistics Representative

Location
Burnaby, BC
Details
Full Time
3 days ago
Customer Service Logistics Representative

ABOUT US

STRIVE is a Vancouver based recruitment firm offering recruitment solutions in the specialist areas of Accounting & Finance, Corporate Administration and Operations & Manufacturing. We are passionate about recruitment at STRIVE and commit to offering an upfront, genuine and consultative approach to everything we do - which is a big reason as to why we have been successful. Our proactive recruitment approach allows us to uncover high calibre professionals for niche, specialized and what are often regarded as "hard to fill" roles. At the same time, our simple philosophy recognizes the need to fully understand every client and candidate's motivations, requirements and objective.

THE ROLE

The Costumer Service Logistics Representative builds strong customer relations and the core values of the organization. This position must troubleshoot, problem-solve, communicate, and coordinate with other departments to ensure customer satisfaction and timely manner.

Responsibilities:

Customer Service:

•Order Entry

•Ensures consistent accurate and on time delivery;

•Liaises with warehouse staff and freight companies to ensure on time delivery;

•Invoices customer orders;

•Maintains current customer information in ERP system

•Assist with new customer setups

•Ensures internal policies are followed (margin checks on customer orders, minimum order size followed, customer complaint tracking/resolution/prevention, etc.)

•Process courier shipments

•Other duties as assigned

Logistics:

•Arranging carriers for all the outbound freight

•Communicate with carriers to ensure prompt pick-up and delivery of shipments

•Review freight invoices to ensure transportation rates are within the set budget

•Ensure products are shipped efficiently, cost effectively and safely

•Track, document, analyze and submit claims, miss-shipments and damages

•Facilitate shipment of product from LCN to correct customers to meet their demand with a little or no delay

•Streamline shipping/transportation processes
Qualifications

•Experience with order entry, or similar role that requires a high attention to detail

•Experience working within tight cut-offs and deadlines

•Experience with organizing outbound freight and dealing with carriers

•Excellent team player that is able to set priorities and work in a team as well as independently

•Excellent English communication skills, both verbal and written.

•Excellent customer service skills with willingness to do what it takes

•Strong computer skills (ERP systems, Word, Excel, Outlook)

Compensation:

•Life Balance and Vacation Benefits including flexible works schedules, retirement transition program, flex days for personal use and paid time off between Christmas and New Year's.

•$2k yearly bonus

•Extended Health Benefits

•RRSP Matching Program

•Performance Bonuses

•Paid Community Service Days

•Environmental Cash Incentives for cycling or walking to work, taking public transportation, carpooling, buying organic groceries, buying a bicycle and car co-op membership, etc.

•Training and Professional Development

•Purchase Discounts and Samples

•Massage - complimentary on-site monthly massage

•Healthy organic breakfast program

•Company Sponsored Social Activities
Category
Operations and Logistics