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Best Buy Canada

Customer Experience Associate - Bilingual

Burnaby, BC
Full Time
7 days ago

Customer Experience

Customers are the heart and soul of everything we do at Best Buy Canada, so when things don't go as anticipated for them, it's the Customer Experience team that steps in to collaborate on solutions and make amazing happen. We are empowered to act directly on behalf of our top executives to execute on Best Buy's commitment to world class customer experiences.

As a Customer Experience Associate you will...
    • Provide world class customer service at our highest level of escalation • Obtain insights into every part of our business in order to help facilitate customer resolutions • Partner with various departments from Legal to Logistics; Media to Merchandising • Have a direct impact on brand image • Analyze customer needs on an ongoing basis to assist in identifying and recommending enhancements

We hope you are passionate about...
    • Collaboration - working with all our partners to find the best solutions for our customers • Customer service - turning customers into promoters of our brand • Communication - being the voice of the customer AND Best Buy • Fun - having fun while being the best!

The experience we need...
    • Fluency in both English and French • Fundamentally strong e-mail communication skills and general computer literacy • 1-2 years providing exceptional customer service • Highly skilled in customer escalations in similar retail and web retail services

Bonus points...
    • Salesforce CRM experience • Knowledge of Best Buy products, services and service standards

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology