Customer Care Officer
Reference ID: 231200
Law Enforcement and Security
Paladin Security officers are reputed for their superior level of customer service and professionalism in the industry. Our Security Officers provide a custom tailored service to meet the needs of our clients. Successful candidates will provide a variety of services which are site specific including: receive and respond to all customer inquiries,regular patrols, access control, asset protection, Occupational First Aid services, and any other services specific to the needs of the client. Paladin Security is the industry leader in security services nationwide. To be the best, we hire the best!
Job Skills / Requirements
TYPICAL DUTIES & RESPONSIBILITIES:
-Patrol assigned area on foot, on bicycle, or in motor vehicle, as assigned, to ensure personal, building, and equipment security.
-Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel, as required.
-Utilize two-way radio and computer applications for communicating site activities.
-Sustain effective relationships with key stakeholders and provide specialized security services according to client needs.
-Offer support to any person in need of assistance.
-Perform miscellaneous job-related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
-Successfully conduct security patrols without direct supervision.
-Remain calm and effectively perform in emergency situations.
-Write comprehensive reports and maintain proper records using effective communication skills. -Detect problems and report information to appropriate personnel.
-Have basic knowledge of security procedures, handling violent behaviors, and non-defensive communication.
-Follow and enforce safety codes, regulations, and procedures.
-Strong interpersonal skills, flexibility, and customer service orientation. -Handle private and confidential information with a high amount of discretion.
-Present a professional image to the public.
-Adhere to our Code of Ethics in performing job requirements.
-Able to understand and follow specific instructions and procedures.
-Adapt to a variety of environmental factors while performing exterior patrols.
-Moderate physical activity including standing and/or walking for extended periods of time.
MINIMUM JOB REQUIRMENTS:
-One year experience in the security industry or related field.
-Excellent verbal and written English communication skills. -Demonstrated superior customer service skills.
-Must possess a High School Diploma. An additional diploma/degree/certificate in criminology or a law-enforcement related study would be considered an asset.
-Flexibility to work at a variety of different sites and rotating shifts (afternoons/nights/weekends) -Must be bondable and able to pass a security clearance.
-Must be 19 years old and meet all other minimum requirements for a security license in the Province.
-Basic Security Training, OFA I, or CPI training would be considered an asset, however will be provided to successful applicants.
-Physical ability to perform the duties of the position.
Education Requirements (Any)
High School Diploma/GED
Additional Information / Benefits
APPLICATION DETAILS: All interested applicants are required to apply online at www.paladinsecurity.com/careers. Only those applicants who are short-listed for the position will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation
Screening Requirements: Criminal Background Check
This job reports to the Client Service Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.
Number of Openings for this position: 1
Posted: October 17, 2016
Closes:December 16, 2016