(CSR) Customer Service Representative

Posted 4 days ago

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Job Details

Full Time

Location

Vancouver, BC Surrey, BC Burnaby, BC

Salary

dollar sign 21 to 25 per hour

Job Description

This is a junior, job entry level position for a motivated individual to gain customer service experience and learn about the transportation and logistics field. We are a very busy team adding a junior person to our staff to help with upcoming vacations and transitionary periods. The position is permanent and full-time.

Duties:

* Maintains communication by calling courier's and taxi's for service; completing requirements in the tracking software; maintaining electronic and paper records; working with a team of 4 to cross train for different positions within the company.

* Recording requests; identifying appropriate service provider; monitoring service progress; notifying supervisor and customers of extraordinary problems.

* Maintains customer service by providing answers with information regarding pricing or deadlines.

* Documents actions by completing electronic or paper forms, reports, logs, and records.

* Keeps information accessible by sorting and filing documents.

* Updates service database by verifying and entering data.

* Updates job knowledge by participating in educational opportunities.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving

Remuneration:

$21-$25 per hour to start, increasing after 3-mos probationary period

About MTS Logistics

MTS Logistics is a dynamic, forward moving company that serves the healthcare community of BC. With over 35 years of dedicated service and 120+ employees. Come and join our energetic team! So many opportunities for advancement and improvement.