(CSR) Customer Service Representative

This is a junior, job entry level position for a motivated individual to gain customer service experience and learn about the transportation and logistics field.  We are a very busy office looking to add a junior person to our staff to help with upcoming vacations and transitionary periods.  The position is permanent and full-time!

Duties:
* Maintains communication by calling courier's and taxi's for service; completing requirements in the tracking software; maintaining electronic and paper records; working with a team of 4 to cross train for different positions within the company. 

* Recording requests; identifying appropriate service provider; monitoring service progress; notifying supervisor and customers of extraordinary problems.

* Maintains customer service by providing answers with information regarding pricing or deadlines. 

* Documents actions by completing electronic or paper forms, reports, logs, and records.

* Keeps information accessible by sorting and filing documents.

* Updates service database by verifying and entering data.

* Updates job knowledge by participating in educational opportunities.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving

Remuneration:

$17 per hour to start, increasing to $18 after 3-mos probationary period

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