Location(s): Help Headquarters
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $56,300.00 - $67,600.00
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

Job Purpose

Credit Solutions are responsible for effectively controlling delinquency and minimizing potential losses to Coast Capital Savings in the Retail and Small Business portfolios. We apply thoughtful and principled judgment to balance risk management with compassionate recovery practices particularly when supporting vulnerable members. By thoroughly assessing their financial situations, we identify solutions that promote stability and long-term solutions.

Accountabilities

The Associate will play a vital role in minimizing potential losses to Coast Capital Savings (CCS).

Will be responsible for early stage collecting on chargebacks, overdue loans, mortgages, lines of credit and overdrafts.

Will maintain professionalism when dealing with members, CCS staff and outside agencies.

Responsibilities include applying Credit Solutions policies while protecting CCS from risk.

The team work in a collaborative fast-paced environment, which includes time-sensitive deadlines and requires attention to detail.

Working knowledge required related to federal debt collection laws

This role is hybrid and currently work Monday-Friday depending on business needs.

Individual Key Contributions

Industry Awareness

Maintain regular contact on behalf of the Credit Union with various outside agencies (i.e. collection agencies, law firms, bankruptcy trustees, etc.)

Must be current on industry trends

Make recommendations to enhance efficiencies on current policies and procedures.

Communication skills-training in conflict resolution, negotiation and counselling.

Operations

Abide by the Personal Information Privacy Act at all times

Credit Solutions must exercise sound judgment in balancing risk with probability of recovery.

Review unauthorized overdrafts and suspicious activity to identify fraudulent transactions such as counterfeit cheques, kiting and empty envelope deposits.

Locate and contact members by telephone, letter and email to discuss and establish repayment options.

Initiate collection calls on overdrawn accounts in accordance with established collection policies, procedures and time constraints.

Follow up with outstanding property tax, strata fee delinquency notices and property insurance cancellations.

Process payments to member accounts

Review and make corrections to credit bureaus

Assist with processing incoming and outgoing mail for Credit Solutions

Act as a resource for CCS staff

Skills & Qualifications

Minimum 2 - 4 Years of Job-Related Experience

High School Diploma plus some additional post-secondary courses

Strong knowledge of the banking system

An asset to have working knowledge of the loan application and collection systems

MS Office

Equity, Diversity & Inclusion at Coast Capital

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.