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BC Public Service

CPO-IA 21R - Assistant Supervisor

Full Time
67,728 to 77,012 per year
Posting Title
CPO-IA 21R - Assistant Supervisor

Position Classification
Community Prog Off-IA R21


Work Options

New Westminster, BC V3M 6H8 CA (Primary)

Salary Range
$67,728.87 - $77,012.22 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Social Dev & Poverty Reduction

Ministry Branch / Division
Service Delivery Division

Job Summary

The Role: The Community Services Branch delivers programs and services through a face-to-face front counter environment to clients across the province.

The Assistant Supervisor is actively involved in planning, organizing, and evaluating the delivery of a broad range of programs and services to efficiently and effectively utilize Ministry resources and meet the needs of citizens, the community and the province.

The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province's prosperity, with a vision to participate fully in their community and to reach their full potential.

The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive, and accessible to all British Columbians who need our support.

Job Requirements:
  • Completed a post-secondary program in Social Services, Public Administration, Business Administration, and 2years related experience. An equivalent combination of education and experience may be considered.
  • Experience working in a social service environment.

Related Experience must include all of the following:
  • Leading staff in a high volume, fast paced, rapidly changing customer service environment, through monitoringand evaluating performance.
  • Experience using analytics to monitor performance.
  • Providing services to citizens from diverse backgrounds, including but not limited to, citizens with mental andphysical health issues including substance use issues, and citizens who may be in crisis, impacted by trauma, anddisplaying frustration.
  • Planning, directing, monitoring, organizing, assessing and/or controlling of the resources of an organization.
  • Delivering programs and services requiring an assessment of eligibility, and applying rules, regulations and/or legislation.
  • Working with various computer applications: Microsoft Outlook, Excel, and Word; specialized databases,records-management, or case-management programs.

  • Experience working in the community with citizens and community partners.

For questions regarding this position, please contact

About this Position:
There is currently a temporary opportunity available until August 30, 2024. This temporary opportunity may become permanent.
An eligibility list may be established to fill future permanent and /or temporary vacancies and will be used exclusively by the Community Services Branch. Successful applicants would be required to physically work in the location posted and would not be eligible to be placed elsewhere in the province by virtue of this competition.
The Service Delivery Division provides a flexible work environment with many unique benefits, including a scheduled day off every two weeks and the opportunity to work from home a few days a week as per the Telework Agreement.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
CRC - A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Leadership and Management, Social Services
Management and Executive