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Coordinator, Home Support Scheduling


Bring your demonstrated planning and collaboration skills to this exciting opportunity as a Coordinator, Home Support Scheduling. In this role you will be responsible for the daily operations of Fraser Health's centralized scheduling centre that ensures the provision of home support services for clients.

Fraser Health Authority is growing, the kind of growth you want to be a part of. With over 25,000 employees, 2,500 physicians and 6,500 volunteers providing a wide range of integrated health care services to over 1.8 million people living in Metro Vancouver and the Fraser Valley, Fraser Health is the largest and fastest growing Health Authority in Canada. We want you to join us in our growth as you maximize, improve and expand your skills.

Twelve acute care hospitals, BC's first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable place to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

We are proud of the innovation, dedication, integrity and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Position Highlights:

Bring your demonstrated ability to manage staff and human resource related events in Home Health Scheduling department.

Do you have strong skills in manipulating large amounts of data? These skills along with your ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics will make you an ideal candidate for this role.

In this key role you will:
    •Coordinate and oversee the centralized scheduling of Community Health Workers that provide clients with home support services within the service area. •Manage designated staff including Senior Clerks and Schedulers, ensuring the provision of services to clients. In conjunction with appropriate Employee Experience support, manages human resource events such as performance, discipline, hiring, termination, and grievance procedures. •Support staff through training, orientation, guidance and implementation of effective processes and guidelines. •Coordinate the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. •Assess impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes. •Develop, compiles, coordinates, analyzes and monitors various operational and informational reports related to home support scheduling. •Develop recommendations to the Manager, Clinical Operations on data quality and system process improvements.

Education and Experience:
    •Bachelor's Degree in Leadership or related field •Five years recent, related experience •Three years' experience utilizing Procura desktop training and scheduling

An equivalent combination of education, training and experience is acceptable.

Valued Benefits:

A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields. We offer a competitive compensation package, including comprehensive health benefits coverage.

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends and family as a phenomenal place to work. We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.

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