Coordinator, Change Management and Release (Full Time, Permanent)
Location: Kamloops, BC, CA
Job Function: Information Technology Overview:
BCLC's two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk'emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.
Joining the Business Technology team at BCLC means you'll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3500 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC's eGaming platform, and much more.
We have offices in Kamloops and Vancouver and can also support 100% remote (from within British Columbia) for this position. Job Summary:
The Change & Release Coordinator develops, implements, and evolves BCLC's Software Change and Release Management practices. The role establishes, approves and communicates change, release and deployment process, roles and responsibilities, policies and procedures; ensuring organizational compliance to change request and release standards and policies. As a subject matter expert, the Change & Release Coordinator acts as a consultant to internal and external stakeholders including agile, project and cross functional teams. Key Accountabilities:
Minimum Required Qualifications:
- Identifies, assesses and develops solutions in order to evolve the BCLC's change, release and deployment management policies and processes.
- Ensures that all releases into the production environment are deemed "production ready" prior to release and that all risks are identified and communicated to the appropriate stakeholders.
- Leads cross functional work teams such as the Change Advisory Board (CAB) and enforce corrective action for non-compliance of the change process. Convenes the CAB to address and provide solutions for emergency RFCs.
- Works with project stakeholders to identify and resolve issues of quality and process non-compliance in terms of quality and process.
- Monitors and controls the quality of deliverables according to the BCLC's Change Management methodology best practice standards.
- Identifies potential process and procedure opportunities and recommends continuous improvement initiatives. Ensures that changes are adequately reviewed, approved, and scheduled in a timely manner with proper documentation in place. Takes corrective action on issues of non-compliance in terms of quality and process.
- Provides leadership and guidance to CAB and BT staff in order to maintain the integrity of BCLC's systems through appropriate oversight of IT Service Management processes.
- Works closely with internal and external stakeholders to drive the release planning process and define best practices to efficiently support major, minor, emergency, and off-cycle releases.
- Develops and maintains the overall release plan and release calendar, including the coordination of releases into the production environment.
Education and Experience
- Post-secondary degree/diploma in a related discipline;
- ITIL V3 Foundations or Practitioner certification, Asset and Configuration Management certification;
- 3 to 5 years related progressively responsible quality assurance experience;
- Experience with ITIL V3, specifically in the area of Change, Release and Deployment;
- Experience with agile methodologies (Scrum, Kanban, Dev-ops);
- Equivalent combination of education and/or experience may be considered.
- Demonstrated experience in IT Change Management or Release planning;
- Strong technical and process background including process knowledge of Software Development Life Cycles;
- Extensive knowledge of quality assurance and quality control systems, infrastructures, processes, operations and risk management frameworks;
- In depth knowledge of auditing methodologies and tools including risk assessments, controls and governance;
- Exceptional communication (written, verbal and relationship management skills and the ability to engage at a senior executive level, and with key stakeholders in a constructive manner);
- Strong strategic thinking and prioritization skills; Ability to respond to a high volume of work with multiple concurrent tasks.
- Strong analytical skills including the ability to quickly identify potential issues and risks; Excellent organizational skills and attention to detail;
- Systemic/holistic approach to problem solving;
- Knowledge of the gaming industry would be an asset.
For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians with the primary purpose of giving back to the province.
- Operate provincial, national and "Instant Win" in partnership with over 3500 lottery retailers across the province.
- Oversee 34 casino and community gaming centres across the province.
- Provide safe, secure and legal online gambling options including sports betting, casino style games and lottery.
In the fiscal year prior to the pandemic, we gave over $1.4 billion back to the province to support healthcare, education, community groups, and much more.
To help us achieve this goal, we aim to have the healthiest players in the world by establishing a higher standard of support with evidence-based player health programs.
To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.
BCLC values work life balance and offers remote work options.
Relocation assistance is available for successful job candidates from outside BC.
If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to email@example.com
For over more than a decade, we have been recognized as one of BC's Top Employers - and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/
Ready to join our team? Please Note:
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.
BCLC requires all employees to be fully vaccinated from Covid-19 (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.