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TD

Contact Centre Representative- Fully Remote for Greater Vancouver Area

TD
Location
Vancouver, BC
Details
Full Time
5 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview

TD is currently looking for new talent for the following positions:

TD Visa Contact Centre Representative
EasyLine Contact Centre Representative
*Must reside within the Greater Vancouver area / Lower Mainland, BC to be eligible for this position.


Welcome to TD. How can I help?"

Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description
What You'll Do

You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

What We Offer

As part of our Contact Centre team, you will:

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.

Requirements
  • Your Commitment

    Training Commitment (Full time hours)

    Training is scheduled at 37.5 hours per week. The training is mandatory and scheduled between 6-8 weeks long from Monday to Friday. Schedule to be determined and discussed throughout the hiring process and will likely include evenings and weekends.

    Scheduling Commitment

    37.5 hours a week during business hours.

    Experience & Education Requirements:
  • High School diploma
  • Undergraduate degree and/or 1+ years relevant experience


Additional Information
Work From Home:
You will begin your employment at home and continue working remotely given you meet the requirements which include, but are not limited to a quiet workspace and the required internet bandwidth. You must reside within Vancouver Lower Mainland to be eligible for this role.


#VanContactCenter

1434 - Banking, insurance and other financial clerks (NOC)

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Category
Customer Service and Support