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Consultant or Senior Consultant, Customer Strategy, Consulting

Vancouver, BC
Full Time
5 days ago
Job Type:Permanent
Primary Location:Vancouver, British Columbia, Canada
All Available Locations:Vancouver
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What will your typical day look like?

A Customer Strategy Consultant is an integral part of the project team, delivering on our clients' initiatives throughout the engagement. Consultants are required to work closely with team leaders and our clients to deliver high quality analysis and insights across a range of different activities, including qualitative and quantitative analyses, identifying viable business strategies and synthesizing findings in presentation materials and other types of deliverables.
A Customer Strategy Consultant has multiple responsibilities, and are expected to contribute to the firm's growth and development in a variety of ways:
  • Identify suitable research methodologies, execute primary and secondary research; synthesize qualitative and quantitative research and identify key implications
  • Synthesize key trends, sourced dataand insightsfrom Deloitte's global network of industry and domain experts, to amplify the impact ofyour team'swork
  • Work withyour teamtoapplyactionable insightthroughoutthe design process,including concept andbusiness model design, and launching and scaling solutions in-market
  • Support the design and facilitation of engaging workshopswith internal teams, clients, and other stakeholders
  • Support the creation of practical solutions and methodologies; help develop "thoughtware" and "point of view" documents; support industry and eminence events sponsored by the firm

About the team

We arecommitted to equity, inclusion, and diversity and encourage applications from all qualified candidates, especially those who identify as Indigenous, Black, POC, Women,Persons withDisabilities, and/or 2SLGBTQ+
About the team
Deloitte's Customer Strategy & Applied Design (CS&AD) team is composed of designers, researchers, and strategists. Together we imagine new futures for our clientsusing a collection of methods from human-centereddesign, conceptual design, strategicforesight, as well as customerand innovation strategy. We work across industries to imagine, deliver, and run winning customer experiences, from digital strategy to omnichannel experiences through to loyalty.

Enough about us, let's talk about you

As a Consultant, you must have:
  • A bachelor's degree in Commerce or Business Administration and 2-5 years of relevant experience in a similar role in consulting or industry
  • Strong analytical and organizational skills, supported by a fluency in Microsoft Excel, PowerPoint, Project, and the ability to create and manage financial models
  • The ability to work in a fast-paced environment with ambiguous and changing requirements
  • The ability to articulate leading business issues and trends
  • Exceptional communicator with the ability to articulate complex ideas to all levels of an organization, and effectively lead and manage all key stakeholders
  • MBA or other masters as an asset for the Senior Consultant position

Why Deloitte?
Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:
  • You will lead at every level: We grow the world's best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours
Sound like The One Firm. For You?
At Deloitte we are all about doing business inclusively - that starts with having diverse colleagues of all abilities! Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We'd love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
Management and Executive