You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Manager, Concierge

Vancouver, BC
Full Time

The mission of the Concierge Management Department is to lead the team to delight clients by going above and beyond to resolve their inquiries within reason and deliver exceptional sales expertise, maximizing value in every interaction.


As a leader in the Concierge Management Department, you will lead and motivate the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling expertise. As the Concierge Manager, you will be responsible for the flawless execution as well as education of the management team on Channel, Quality, Business and People Management in order exceed daily goals through a high performing and engaged team. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.


As the Concierge Manager , you will:
  • Create an optimal balance of sales and service by having the right people in the right channels at the right time
  • Manage the superior resolution of inquiries and the world-class delivery of sales and service expertise
  • Manage the systems of Concierge, identifying and escalating opportunities that enable an exceptional experience
  • Manage the day to day performance of the Concierge team, enabling progressive career development and an incredible employee experience


The Concierge Manager has:
  • A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles
  • The drive to take on new challenges with the self-motivation for continuous personal and team development
  • Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
  • The ability to set clear objectives and inspire the team to reach their highest potential
  • A dedication to quality and investing in results that add value to the business at all times
  • A proactive and entrepreneurial sense of urgency and ability to prioritize important work
  • A keen eye for identifying and evaluating new business opportunities
  • A key representative of Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture


Some of the industry-leading benefits you will receive working at Aritzia:
  • Employee Assistance Program - 24/7 support, resources, and information available to you and your family
  • Set Your Schedule - Provide your availability and indicate your preferred working hours (some restrictions apply)
  • Aspirational Workspace - Every detail is considered to connect to the energy of the culture
  • Dog Friendly Office - Bring your best friend to work
  • Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
  • Competitive Pay Packages - A commitment to performance based pay increases and career progression
  • Product Discount - Our famous product discount, online and in store
  • Health Benefits - Comprehensive health, vision and dental packages for eligible employees
  • Extras - A multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos, on-site medical care and more
  • Health & Safety - Industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols, and cleaning supplies


Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
Customer Service and Support