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Computer Install Technician

Full Time
5 days ago

About us:
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 350 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.

To learn more about Microserve, click here.

Position Summary:
The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position may be required travel and presence on client sites such as healthcare, government and post-secondary institutions.   

Role and Responsibilities:

  • Software and network configuration and troubleshooting
  • Software installation
  • Printer/peripheral installation
  • Diagnose, repair, and upgrade PC software and equipment
  • Image workstation for new deployments
  • Respond to customer inquiries 
  • Record-keeping and asset management
  • Support other departments as necessary, depending on workload
  • Work proactively to insure that services delivery are aligned to the client needs
  • Delivering computer and/or printer orientation 

Desired Qualifications and Education Requirements:

  • Ability to establish and maintain positive customer service
  • 1 year experience in an enterprise/business IT environment
  • Knowledge of desktop hardware, preferably from an enterprise or business environment
  • Knowledge of software installation and troubleshooting in a Windows environment
  • Experience in PC assembly or repair
  • CompTIA A+ Certification (or similar) considered an asset
  • Vendor-specific hardware certification desired
  • Presentation and training skills an asset
  • Driver’s license and access to own vehicle is an asset

Position requirements:

  • Must be able to lift 50+ lbs.
  • Must be able to pass a criminal record check (CPIC) 

Corporate responsibility: 

  • Employee will understand, meet and live our core values 
  • Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven 
Information Technology