Compliance Monitor, Registration

Full-time, contract (five months)

Reporting to the compliance supervisor, registration, the compliance monitor provides support to ensure that applicants and registrants of the College of Physicians and Surgeons of BC (CPSBC) are compliant with the legislation, Bylaws, policies and standards that govern CPSBC.

The compliance monitor conducts regular file reviews and audits, reviews responses on the Annual Licence Renewal Form, provides support to registrants and external partners regarding the registration and licensure process and generates reports pertaining to registration.

Duties include but are not limited to the following:

• provide general support regarding registration and licensure requirements, including through the application process and the annual licence renewal process
• correspond with applicants and registrants via mail, email and telephone to obtain and document specific details
• communicate and ensure requirements of licensure are being met within given time frames, in accordance with CPSBC legislation, Bylaws, practice standards, and policies and procedures
• follow-up and monitor activities in a timely manner
• draft general correspondence for the compliance supervisor, manager and/or executive director, registration
• review/audit registrants’ files for supporting information and materials
• create agreement, authorization, and consent forms as required, and conduct necessary follow-up
• liaise with other CPSBC departments and/or other external organizations and jurisdictions to obtain and document specific details
• lead and/or assist with special projects related to the registration department
• other duties as required

The compliance monitor makes high-level informed and sound decisions about department procedures, including following CPSBC Bylaws and policies. The compliance monitor is expected to confer with the compliance team and the manager when making substantive and higher-risk decisions regarding applicants and registrants.

The compliance monitor works in a fast-paced environment with frequent interruptions and must be able to set work priorities to ensure that deadlines are met. The compliance monitor must have a keen attention to detail, and strong written and oral communications skills as this person communicates with all levels of staff within the organization and external partners.

The compliance monitor maintains a calm demeanor during busy or stressful times. The employee will make informed decisions in regard to the release of information as they will have access to confidential information. Compliance monitors deal with sensitive issues and high-risk decision-making. Errors in this regard can raise CPSBC’s reputational risk.

Required skills and qualifications include:

• relevant experience or equivalent combination of education and experience
• knowledge/experience in regulation and/or CPSBC policies and procedures is an asset
• background in biology, health sciences, or business administration is an asset
• attention to detail
• strong analytical skills with the ability to seek out and offer solutions to complex compliance issues
• exceptional ability to organize and set work priorities
• ability to work independently and as a team player in a fast-paced environment
• intermediate knowledge of Microsoft Office applications including Access, Excel, Word, and Outlook
• excellent oral and written communication skills
• proven ability to perform multiple tasks, balance continuous demands and priorities, and meet deadlines
• strong interpersonal skills
• ability to maintain a calm demeanor during busy or stressful times
• ability to exercise good judgment in recognizing scope of authority and protecting confidential information a must
• initiative and strong problem-solving skills